Technical Service Specialist – Germany

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🕒 Setembro 2

🇩🇪 Alemanha – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👻 Score fantasma 17%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 74 dias.
• As vagas desta empresa costumam ser preenchidas em 56 dias.
• Sem salário divulgado.

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Therakos Institute

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🏥 Saúde

💊 Farmacêutico

Healthcare • Pharmaceuticals

O Therakos Institute é o braço de educação profissional e recursos da Therakos (Therakos LLC), focado em apoiar os profissionais de saúde que utilizam o sistema de fotoférese THERAKOS CELLEX e a solução estéril UVADEX (metoxsaleno). O site e o Instituto oferecem informações clínicas, treinamento para operadores, orientação para identificação de pacientes, recursos de prescrição para fotoférese extracorpórea (ECP), suporte ao cliente e ajuda para acesso/navegação para o tratamento de linfoma cutâneo de células T (CTCL) e procedimentos de fotoférese relacionados. O conteúdo é destinado a profissionais de saúde dos EUA e enfatiza a segurança, informações de prescrição e competência dos operadores para o uso do dispositivo THERAKOS e do medicamento associado.

Descrição

• Provide specialized-level field support on THERAKOS systems. • Provide direct on-site support and troubleshooting to Therakos customers, including urgent and non-urgent repairs and planned maintenance. • Participate in on-site investigation of complex system issues. • Maintain equipment used in clinical evaluations, field trials and demonstrations. • Perform Therakos instrument installations. • Participate in local forecasting and planning of installations and ensure successful installation completion. • Monitor system performance. • Build relationships with local customers through regular visits and interactions. • Track local equipment performance and identify problems. • Communicate service status routinely to management and functional departments. • Escalate market information, customer feedback, complaints and product performance information to relevant departments and technical support centres. • Ensure mandatory upgrades and modifications are completed successfully. • Report upgrade progress to management until completion. • Attend local, regional and global company meetings as requested. • Respect company policies and applicable regulations. • Liaise with Customer Service, Clinical Specialists, Sales, R&D, Quality, Marketing, Regulatory, external distributors, third-party service providers and healthcare professionals.

🎯 Requisitos

• Strong customer focus and teamwork aptitude with well-developed interpersonal, communication and listening skills. • Analytical and technical mind-set with demonstrated troubleshooting skills. • Ability to handle multiple activities and adapt to urgent situations. • Strong organizational and time management skills. • Ability to take individual initiative to prioritize and coordinate service and travel activities with team colleagues. • Excellent verbal and written communication skills in English and German. • Additional knowledge of another European language is a plus. • Comfort working in an international environment. • Valid driver's license. • Minimum 3–5 years' experience in equipment maintenance, preferably in Medical Devices. • Computer literacy. • Aphaeresis or similar experience is a plus. • Education level at least at Bachelor’s degree where applicable, preferably in medical technology, biomedical engineering or a related field.

🏖️ Benefícios

• Competitive salary and benefits package. • Opportunities for professional development and career growth. • Collaborative and innovative work environment. • Remote field-based work in Germany. • Full-time hours. • Occasional Saturday work. • Travel expectations of 80%, including short-notice travel across all supported regions. • Physical requirement: lifting up to 20 kg.

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