Cloud Systems Engineer – Site Reliability

🕒 Setembro 18

🔔 Pennsylvania – Remoto

🔔 Pennsylvania – Remote

💵 $110.000 - $150.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⛑ DevOps & Engenheiro de Confiabilidade do Site (SRE)

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TherapyNotes, LLC

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2010

💼 Consultoria

⚖️ Jurídico

🏥 Saúde

Consulting • Legal • Healthcare

TherapyNotes, LLC é um sistema de gestão de práticas abrangente, projetado especificamente para profissionais de saúde comportamental, incluindo psicólogos, terapeutas, psiquiatras e assistentes sociais. A plataforma oferece uma gama de recursos como agendamento, telemedicina, prontuários eletrônicos (EHR), faturamento e um portal do cliente, todos integrados em uma solução de software segura e fácil de usar. O TherapyNotes visa simplificar os fluxos de trabalho clínicos, melhorar o atendimento ao paciente e reduzir as cargas administrativas para práticas de saúde mental, apoiando-as com um serviço de atendimento ao cliente dedicado e inovação contínua baseada no feedback dos usuários.

Descrição

• Own and continuously improve Datadog usage across metrics, logs, traces, dashboards, monitors, alerts, and service-level views • Design, implement, and maintain high-availability, high-throughput, data- and compute-intensive critical systems supporting a growing 24×7 SaaS platform • Partner with service owners to define and improve reliability through SLIs, SLOs, error budgets, actionable alerting, and operational-readiness practices • Participate in and drive incident management, including incident command or technical response, triage, service restoration, escalation, communication, documentation, root cause analysis, and corrective actions • Investigate infrastructure and application issues using metrics, logs, distributed traces, and code-level context • Improve deployment safety and service resilience through automated validation, recovery and rollback capabilities, reliability testing, and failure-mode analysis • Ensure newly introduced systems are supportable and maintainable by development and operations • Provide escalated technical guidance and support to technology teams • Provide on-call coverage for production support and other duties as required • Ensure systems and operational activities comply with security, HIPAA, and operating policies • Eliminate repetitive operational toil using Bash, PowerShell, Python, or Ansible • Manage infrastructure as code using Terraform/OpenTofu and configuration automation using Ansible

🎯 Requisitos

• BS degree in Information Systems, Engineering, or equivalent experience • 5+ years of engineering experience in Systems Engineering, Cloud or Platform Engineering, DevOps, Software Engineering, and/or SRE • Experience designing and operating production systems using cloud-based compute, storage, networking, and containerization technologies; Azure and Kubernetes preferred • Strong Linux systems and networking fundamentals, with experience troubleshooting complex distributed systems in production • Expertise with an observability platform; Datadog experience strongly preferred • Experience with Prometheus, Grafana, New Relic, or equivalent platforms is also valuable • Experience with scripting and operational automation using Bash, PowerShell, or Python, along with infrastructure-as-code and configuration-management practices • Experience participating in production on-call rotations, incident response, root cause analysis, and post-incident improvement • Experience working in Agile/DevOps environments and operating production services using ITSM practices where applicable • Prior software development experience—or experience investigating application behavior through code, logs, and distributed traces—is a plus

🏖️ Benefícios

• Employer sponsored health, dental, vision, life, and disability insurance • Retirement plan with company contribution • Annual company profit sharing • Personal development/training budget • Open, collaborative work environment • Extensive 2-week onboarding plan • Comprehensive mentorship program