Engineer II, Field Service

Vaga não está no LinkedIn

🕒 2 dias atrás

☕ Washington – Remoto

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💵 $31 - $50 / hora

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

👷🏻‍♀️ Engenheiro

🦅 Patrocina Visto H1B

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of Thermo Fisher Scientific

Thermo Fisher Scientific

10.000+ funcionários

Fundada em 1956

🧬 Biotecnologia

💊 Farmacêutico

🔬 Ciência

Biotechnology • Pharmaceuticals • Science

A Thermo Fisher Scientific é a líder mundial em servir à ciência, com receita anual de mais de US$ 40 bilhões. Sua missão é capacitar os clientes a tornar o mundo mais saudável, limpo e seguro, apoiando a pesquisa em ciências da vida, solucionando desafios analíticos complexos, aumentando a produtividade dos laboratórios e melhorando a saúde dos pacientes por meio de diagnósticos e do desenvolvimento de terapias que transformam vidas. Com uma equipe global, oferece tecnologias inovadoras e serviços farmacêuticos por meio de marcas como Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon e PPD.

Descrição

• Delivering advanced technical service, maintenance, troubleshooting, and customer support for laboratory instrumentation and integrated systems • Performing installations, preventative maintenance, calibrations, validations, training, and repairs while diagnosing complex hardware, software, and application issues • Maintaining accurate service documentation and ensuring compliance with company quality and safety standards • Collaborating with cross-functional teams to resolve escalations and improve service delivery • Building strong customer relationships and serving as the primary field-based customer advocate • Maximizing instrument uptime, operational efficiency, and overall customer satisfaction through proactive communication and responsiveness

🎯 Requisitos

• Bachelor’s degree in Biological Sciences, Engineering, or a related technical field required • Strong troubleshooting and diagnostic skills involving hardware, software, integrated systems, and analytical instrumentation • Strong electrical and mechanical aptitude with the ability to diagnose issues to the component level • Excellent customer service, communication, interpersonal, and relationship management skills • Strong organizational, time management, and problem-solving abilities • Ability to independently manage priorities and work effectively in a fast-paced field environment • Proficiency with Microsoft Office Suite and service management software platforms • Ability to read and interpret technical documentation, schematics, and service manuals • Demonstrated commitment to safety protocols, quality standards, and regulatory compliance • Valid driver’s license and ability to travel extensively within assigned territory.

🏖️ Benefícios

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs • Employee assistance and family support programs, including commuter benefits and tuition reimbursement • At least 120 hours paid time off (PTO) • 10 paid holidays annually • Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave) • Accident and life insurance • Short- and long-term disability in accordance with company policy • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

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