Senior Director – General Manager, Americas Instrument Services

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🕒 Julho 16

🌲 North Carolina – Remoto

🌲 North Carolina – Remote

⏰ Tempo Integral

🟠 Sênior

👔 Diretor

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Thermo Fisher Scientific

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1956

🏥 Saúde

📦 Logística

🏭 Manufatura

Healthcare • Logistics • Manufacturing

A Thermo Fisher Scientific é a líder mundial em servir à ciência, com receita anual de mais de US$ 40 bilhões. Sua missão é capacitar os clientes a tornar o mundo mais saudável, limpo e seguro, apoiando a pesquisa em ciências da vida, solucionando desafios analíticos complexos, aumentando a produtividade dos laboratórios e melhorando a saúde dos pacientes por meio de diagnósticos e do desenvolvimento de terapias que transformam vidas. Com uma equipe global, oferece tecnologias inovadoras e serviços farmacêuticos por meio de marcas como Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon e PPD.

Descrição

• Lead the North America Service Organization supporting the Chromatography and Mass Spectrometry Division, with accountability for organic growth, operational performance, customer experience, and full P&L delivery. • Develop and execute strategic plans that expand service revenue, improve profitability, increase customer share of wallet, and strengthen Thermo Fisher Scientific’s position in Research and Applied markets. • Position Unity Lab Services as a strategic differentiator by connecting service performance to customer outcomes such as uptime, productivity, compliance, method readiness, workflow continuity, and lifecycle value. • Translate customer insights, market dynamics, competitive trends, and business priorities into clear strategies that enable growth, differentiation, and operational excellence. • Lead Field Service, Technical Support, Service Sales, and related service functions to deliver consistent, high-quality service execution across North America. • Ensure service operations meet the needs of customers across Research and Applied segments, where responsiveness, technical expertise, and reliability are essential to customer success. • Champion the use of digital, connected, and AI-enabled capabilities to transform service operations, improve productivity, enhance customer experience, and create differentiated value. • Partner closely with Commercial, Divisional, and Business Unit teams to ensure Unity Lab Services offerings are aligned to customer needs, market opportunities, and CMD growth priorities. • Strengthen customer allegiance by improving service delivery, responsiveness, quality, and measurable customer experience outcomes. • Lead, coach, and develop a large, geographically dispersed North America service organization.

🎯 Requisitos

• Bachelor's degree required; advanced degree such as an MBA, or equivalent leadership and business experience, preferred. • Significant senior leadership experience in a complex service, operations, commercial, or general management environment. • Demonstrated experience owning and delivering P&L performance, including revenue growth, margin expansion, productivity improvement. • Experience supporting Research and Applied markets is critical, with a strong understanding of customer needs, workflows, buying behaviors, operational environments, and service expectations across these segments. • Knowledge of chromatography, mass spectrometry, analytical instruments, laboratory workflows, or related scientific technologies is strongly preferred. • Experience supporting enterprise, strategic, or multi-site customer accounts. • Experience applying PPI, Lean, Six Sigma, or similar continuous improvement methodologies to improve operational and commercial outcomes.

🏖️ Benefícios

• Global team collaboration • Professional development opportunities