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Senior Manager, Strategic Key Accounts

🕒 Outubro 2

🐊 Florida, New York, +7 estados a mais – Remoto

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💵 $161.420 - $183.220 / ano

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Vista pela primeira vez pelo Remote Rocketship Outubro 2

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Thermo Fisher Scientific

10.000+ funcionários

Fundada em 1956

🏥 Saúde

📦 Logística

🏭 Manufatura

Healthcare • Logistics • Manufacturing

A Thermo Fisher Scientific é a líder mundial em servir à ciência, com receita anual de mais de US$ 40 bilhões. Sua missão é capacitar os clientes a tornar o mundo mais saudável, limpo e seguro, apoiando a pesquisa em ciências da vida, solucionando desafios analíticos complexos, aumentando a produtividade dos laboratórios e melhorando a saúde dos pacientes por meio de diagnósticos e do desenvolvimento de terapias que transformam vidas. Com uma equipe global, oferece tecnologias inovadoras e serviços farmacêuticos por meio de marcas como Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon e PPD.

Descrição

• Develop and execute strategic account plans covering customer priorities, growth opportunities, relationship strategies, risks, and expansion actions • Serve as the primary commercial contact for strategic accounts and build relationships across customer procurement, operations, R&D, quality, regulatory, supply chain, commercial, and executive leadership teams • Manage contracted business, including commercial performance, customer commitments, pricing, volumes, contractual obligations, service levels, and expansion opportunities • Lead commercial negotiations for existing and new business, including pricing, volume commitments, supply agreements, statements of work, fee schedules, amendments, and other terms • Identify, qualify, and advance new business opportunities across the IVD customer portfolio • Lead quarterly business reviews and executive-level customer meetings • Monitor account performance against financial and operational metrics and coordinate actions to address gaps, concerns, and risks • Partner with Finance, Operations, R&D, Quality, Regulatory, Legal, Supply Chain, and business-unit leadership • Develop commercial proposals, capability presentations, business cases, and customer-facing materials • Serve as the commercial link between customers and Thermo Fisher Scientific’s cross-functional and business-unit teams • Coordinate responses to technical, operational, quality, supply, and commercial customer inquiries • Analyze customer strategies, IVD market dynamics, competitive activity, technology trends, and product lifecycles • Develop understanding of customer platforms, assays, calibrators and controls, system fluids, manufacturing strategies, sourcing models, production locations, and product plans • Partner across Thermo Fisher Scientific divisions and businesses to deliver broader solutions • Maintain an accurate opportunity pipeline and provide revenue, opportunity, and account forecasts • Advocate for customers while balancing customer requirements with Thermo Fisher Scientific’s strategic, operational, financial, and contractual objectives

🎯 Requisitos

• Bachelor’s degree required, preferably in Biology, Chemistry, Biochemistry, Engineering, Life Sciences, or a related scientific or technical discipline • 8+ years of relevant experience in strategic account management, business development, commercial leadership, or complex B2B sales • Experience preferably within the IVD, diagnostics, medical device, biotechnology, pharmaceutical, or life sciences industries • Demonstrated success managing large, complex strategic customer relationships and developing long-term partnerships across multiple functions and organizational levels • Proven experience identifying, developing, negotiating, and closing complex commercial opportunities • Experience managing existing contracted business, including pricing, forecasts, contractual commitments, customer performance, and portfolio growth • Working knowledge of product development, manufacturing, operations, supply chain, quality, and regulatory requirements within IVD, diagnostics, medical devices, or other regulated industries • Strong business and financial acumen, including revenue, margin, pricing, cost drivers, forecasts, and key business performance indicators • Ability to evaluate commercial opportunities using ROI, IRR, NPV, capital requirements, and long-term profitability • Strong contract negotiation and commercial structuring skills • Excellent written and verbal communication skills • Ability to develop and deliver customer presentations, proposals, business cases, and executive-level business reviews • Strong strategic thinking and problem-solving skills • Success operating within a highly matrixed, global organization and leading cross-functional teams without direct reporting authority • Ability to manage multiple complex priorities, customer initiatives, negotiations, and internal workstreams simultaneously • High degree of customer orientation, ownership, responsiveness, and professional judgment • Strong proficiency with Microsoft Office, particularly PowerPoint, Excel, and Word • Candidate should reside within reasonable proximity to a major airport • Ability to travel approximately 20–30%, including domestic and international travel as required

🏖️ Benefícios

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs • Employee assistance and family support programs, including commuter benefits and tuition reimbursement • At least 120 hours paid time off (PTO) • 10 paid holidays annually • Paid parental leave: 3 weeks for bonding and 8 weeks for caregiver leave • Accident and life insurance • Short- and long-term disability in accordance with company policy • Competitive 401(k) U.S. retirement savings plan • Employees’ Stock Purchase Plan (ESPP) with the opportunity to purchase company stock at a discount • Variable annual bonus based on company, team, and/or individual performance results, in accordance with company policy

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