Application Admin, Sales & Partnerships – Salesforce

🕒 Julho 28

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Thumbtack

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🏪 Marketplace

☁️ SaaS

💰 $75.000.000 Debt Financing - Thumbtack em 2024-07

Marketplace • SaaS

O Thumbtack é um marketplace online que conecta proprietários de imóveis a profissionais de serviços locais para manutenção, reparos, reformas e outros projetos residenciais. A plataforma permite que clientes descrevam projetos com suas próprias palavras, explorem profissionais locais de diversas áreas (por exemplo, faxineiros, marceneiros, encanadores, eletricistas, pintores, HVAC, empreiteiros, paisagistas), vejam avaliações e estimativas de custo, enviem mensagens para os profissionais sem compartilhar detalhes de contato até a troca de mensagens, além de oferecer uma garantia de até $2,500 caso um trabalho não seja realizado conforme acordado. O Thumbtack fornece aplicativos voltados para consumidores e uma experiência separada focada nos profissionais, com recursos, comunidade e ferramentas para gerenciar leads e avaliações. Abrange todos os condados dos EUA e enfatiza guias de projetos, guias de custos e planos de manutenção residencial.

Descrição

• Lead the development, deployment, and management of AI agents and automated workflows across the internal tech stack to support go-to-market teams • Optimize cross-platform processes related to lead management, forecasting, and partner enablement, leveraging tools like Salesforce, Genesys, and middleware • Administer and support a broad tech stack including Salesforce, Pardot, Workato, Ironclad, and various conversational AI platforms • Collaborate with Product and Engineering to design robust integrations and backend systems that power a unified employee experience • Design and launch MVPs for new AI-driven tools and automation experiments in a fast-paced environment • Drive best practices for data governance and documentation across all managed platforms, ensuring scalability and reliability

🎯 Requisitos

• 3–5 years of experience in cross-tool administration or platform operations • Proven experience developing or managing AI agents, bots, or advanced LLM-based integrations within a business context • A deep engineering and platform mindset, with proficiency in APIs, webhooks, and middleware tools (e.g., Workato) • Experience administering Salesforce as part of a broader ecosystem; Salesforce certification is a plus but not the primary focus • Ability to translate complex business requirements into scalable technical solutions across multiple platforms • Strong communication skills to bridge the gap between technical engineering teams and non-technical stakeholders • Demonstrated curiosity and a hands-on approach to AI, with a track record of proactively identifying opportunities to integrate AI tools into workflows to solve business problems, rather than just waiting for direction.

🏖️ Benefícios

• Thumbtack embraces diversity • Equal opportunity workplace • Commitment to working with individuals with disabilities • Reasonable accommodation for medical conditions or disabilities