Case Manager, Saturday & Sunday 12AM - 12:30PM

🕒 Agosto 21

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

👻 Score fantasma 10%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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TimelyCare

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2017

🏥 Saúde

📚 Educação

🧘 Bem-estar

💰 $60.000.000 Series B - TimelyCare em 2021-01

Healthcare • Education • Wellness

A TimelyCare é uma provedora de saúde e bem-estar virtual focada em instituições de ensino superior. Oferece serviços de saúde mental e médica 24 horas por dia, 7 dias por semana, incluindo aconselhamento, psiquiatria, suporte em crises, ferramentas digitais de autocuidado, comunidades de apoio e coaching de saúde e sucesso — via telefone e vídeo para estudantes, professores e funcionários em faculdades e universidades. A plataforma enfatiza a coordenação de cuidados, uma rede diversificada de provedores qualificados, integrações com LMS/EHR e suporte orientado a resultados para melhorar a retenção de estudantes, sucesso acadêmico e bem-estar no campus.

Descrição

• Provide telephonic and virtual case management, care coordination, crisis support, and member navigation • Take CrisisNow calls during assigned coverage times and provide immediate support to callers • Remain available in queue while awaiting CrisisNow calls or other assigned call center responsibilities • Assess imminent risk of harm and escalate to emergency services, local authorities, 988, licensed leaders, or internal leadership when appropriate • Provide crisis intervention, emotional support, de-escalation, safety planning, and resource connection • Serve as a key member of the Crisis Response Team during life-threatening emergencies and urgent safety concerns • Review and respond to flagged Peer Community and TimelyGuide posts • Escalate imminent or high-risk concerns to licensed clinical leaders and appropriate internal teams • Coordinate care with TimelyCare providers, school counseling and health centers, external providers, community resources, and other support systems • Develop, support, and monitor individualized care plans • Advocate for members to receive the right level of care, including higher levels of care when telehealth is not appropriate • Support members with psychiatric, mental health, substance use, medical, social, academic, and basic needs concerns • Monitor member progress and recommend care-plan adjustments • Provide education, support, and advocacy to members and appropriate families or support systems • Assist with medication coordination between TimelyCare and outside providers • Support referrals, scheduling, administrative needs, and care navigation • Serve as a liaison among members, providers, customer support, care coordination, campus partners, and community resources • Support faculty and staff guidance calls related to student well-being concerns • Monitor case management triggers and higher-level-of-care needs • Maintain accurate, confidential, timely, and secure documentation • Use video conferencing, phone, email, SMS, EHR systems, and other technology platforms • Manage workload, queue responsibilities, documentation, and follow-up tasks in a structured call center environment • Perform other clinical, operational, technical, and administrative duties as assigned

🎯 Requisitos

• Masters degree in the mental health field, such as professional counseling, social work, marriage, and family therapy, or a related field, required • Active and unrestricted clinical license preferred or required based on role scope and business need • 3-5 years of experience in a clinical setting with direct patient care in a call-center environment, crisis management and intervention, case management, and care coordination • Experience working with clients with a broad range of complex psychiatric, mental health, substance abuse, and medical disorders • Experience in crisis intervention and case management within a call center, telephonic, or virtual care environment • Comfort working in crisis-level situations, including suicide risk, safety concerns, de-escalation, mandatory reporting concerns, emergency escalation, and care coordination during urgent events • Knowledge and experience implementing crisis intervention techniques at the individual, organizational, and community level • Strong understanding of telehealth best practices, documentation standards, confidentiality, and member-centered care • Excellent customer service skills and strong verbal and written communication skills • Ability to work within structured schedules, queue-based responsibilities, and time-sensitive operational expectations • Strong time management skills, with the ability to balance calls, queue coverage, flag reviews, documentation, crisis response, and case management follow-up • Adaptability to quickly changing priorities, student needs, provider needs, and operational demands • Proficiency, or ability to quickly learn, in Microsoft Office, Google Suite, Zoom, Slack, Zendesk, Electronic Health Record systems, and TimelyCare administrative platforms • Bilingual skills are a plus, but not required

🏖️ Benefícios

• Paid Company Holidays • No work on your birthday • Flexible PTO • Volunteer Time Off (VTO) • Variable bonus eligibility on a quarterly basis • Company-sponsored Health Insurance (Medical, Dental, Vision) • Pet Insurance • Company-paid group Life Insurance • Company-paid Short Term Disability • Concierge benefit support services • 401(k) with employer match • Free access to TimelyCare virtual medical and mental health support • Mission-Driven Purpose with a Supportive Team Culture