Senior Manager, Last Mile & Field Operations

🕒 Junho 18

🏄 California – Remoto

🏄 California – Remote

💵 $150.000 - $160.000 / ano

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

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Tonal

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

👥 B2C

🔧 Hardware

B2C • Fitness • Hardware

A Tonal é um sistema de academia doméstica de ponta que combina tecnologia e ciência do exercício para oferecer uma experiência de treino personalizada e eficiente. Proporciona ajustes de resistência em tempo real e orientações baseadas em dados para ajudar os usuários a maximizarem sua rotina de exercícios. Com coaching especializado, acompanhamento personalizado e uma variedade de treinos energizantes, a Tonal tem como objetivo promover o treinamento de força e a aptidão geral a partir da conveniência do lar. Este sistema de academia inteligente utiliza IA para fornecer insights e personalizar treinos, garantindo que os usuários estejam sempre desafiados e motivados a melhorar sua saúde física.

Descrição

• Lead Tonal’s Field Operations & Last Mile Strategy • Own operational performance across repair, field operations, and last mile (across U.S.) • Develop and execute scalable strategies to improve delivery quality, service levels, cost efficiency, and member experience • Build operational frameworks that support growth while maintaining a premium member experience • Define and own the operational roadmap for field services and last mile • Manage Service Provider Network Performance • Lead and develop an internal team responsible for service provider management, compliance, quality assurance, and training • Oversee a complex multi-site outsourced network of repair and installation partners • Drive Continuous Improvement & Operational Excellence • Identify root causes and implement systematic solutions to operational challenges • Build reporting, operational cadences, and performance management systems that enable proactive decision-making • Champion the Member Experience • Ensure field operations deliver a premium, seamless customer experience • Build a culture centered on accountability, quality, continuous improvement, and responsiveness

🎯 Requisitos

• 7-10 years of experience in repair/servicing, field operations, last mile logistics or related operational leadership roles • Significant experience managing outsourced service provider networks across multiple sites on a national scale • Deep understanding of complex servicing and last mile operations • Proven success leading field teams, building new operational processes, and driving continuous improvement initiatives • Strong understanding of operational metrics, financial performance, and unit economics • Experience balancing strategic planning with day-to-day operational execution • Demonstrated ability to lead and develop high-performing teams • Expertise in compliance, safety, quality management, training, and field performance management preferred • Experience in consumer electronics, fitness equipment, appliances, medical devices, furniture, or other large-format installation environments is a plus

🏖️ Benefícios

• health insurance • retirement savings benefits • life insurance • disability benefits • flexible paid time off • parental leave