Senior Regional Service Specialist

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🕒 Setembro 24

🌽 Illinois, Iowa, +4 estados a mais – Remoto

🌽 Illinois – Remote 🌾 Iowa – Remote 🐎 Kentucky – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🧀 Wisconsin – Remote

💵 $87.000 - $94.000 / ano

⏰ Tempo Integral

🟠 Sênior

👻 Score fantasma 0%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Toshiba Business

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1999

💼 Consultoria

🏥 Saúde

📣 Marketing

Consulting • Healthcare • Marketing

A Toshiba Business é uma fornecedora de hardware, software e serviços de gestão de documentos e impressão para empresas de todos os tamanhos. A empresa oferece impressoras multifuncionais (MFPs), impressoras a laser e de grande formato, scanners, impressoras de etiquetas/recibos e sinalização digital, juntamente com serviços de impressão gerenciada, gestão em nuvem e de dispositivos, captura inteligente e soluções de gestão de documentos focadas em segurança, sustentabilidade e automação de fluxos de trabalho. A Toshiba Business atende clientes corporativos de diversos setores, incluindo saúde, finanças, educação, governo e varejo, e fornece serviços profissionais, suporte e parcerias com revendedores para otimizar frotas de impressão e fluxos de trabalho digitais.

Descrição

• Provide formal classroom instruction and onsite and telephone support/consultation to EID Dealer/Distributors and end users • Provide escalated technical service, support, and expertise for Toshiba products • Create process documentation and onboard and certify Dealers and domestic Distributors • Translate customer needs into viable technical solutions, support, and training • Resolve escalated technical and non-technical problems for Toshiba products • Instruct Dealer and Distributor staff on Toshiba products and technical issue resolution • Assess problems, determine educational approaches, and escalate issues as required • Document and assess data and advise management on escalated issue trends • Conduct formal technical training, including evaluation, testing, grading, and certification • Develop training content and collaborate with the Curriculum Development Department • Deliver Monthly Technical Seminars and bi-Monthly Breakfast Seminars • Maintain current knowledge of technology used in EID equipment and offerings • Attend TABS Technical Training Schools and transfer knowledge to Dealer/Distributor staff • Conduct dealer, distributor, and prospective dealer/distributor visits • Support resolution of dealer issues pertaining to TABS and meet visit/contact KPIs • Identify problem areas and advise management on corrective action • Set up and maintain EID products for internal TABS use or resale • Inspect, evaluate, and report on damaged equipment at warehouses and dealer/distributor locations • Document technical problems for management, including support for the TABS TQC Program • Support the Client Services Team with escalations involving device performance and dealer compliance with Toshiba Service Level Agreements • Perform other related duties as assigned

🎯 Requisitos

• Bachelor’s Degree or Equivalent • Minimum of 5 years of Technical Engineering experience • Technical Support on MFP’s and networked products solving technical problems • Training/Instruction experience, including Formal Classroom, Certification Training, Webinars and 1:1 • Technical Training preferred but not required • Experience handling escalated (Tier 2 or Tier 3) technical issues • Applicable repair and maintenance experience • Strong written and verbal communication skills • Ability to provide technical guidance and consultation effectively • Proficient in Microsoft Office • Basic computer hardware knowledge, including HW connectivity • Ability to transfer technical service knowledge to Dealer/Distributor staff and customers • Ability to travel extensively • Ability to use appropriate technology for the position, including handheld computer, phone, and laptop • Demonstrated ability to work autonomously • Excellent time management and prioritization skills • Ability to work well with customers and exhibit professional appearance and demeanor

🏖️ Benefícios

• Medical, dental, and vision coverage • 401(k) plan with match • Company provided life insurance • Employee Assistance Programs • Pre-tax spending accounts • Pet insurance • Employee discounts • Generous paid holidays • Vacation days • Sick/personal business/volunteer days • Opportunities for career growth within a global technology organization