Service Delivery Manager – Central Region, Alabama, Mississippi, Louisiana

🕒 Outubro 29

🏈 Alabama, Louisiana, +1 estados a mais – Remoto

🏈 Alabama – Remote ⚜️ Louisiana – Remote 🎸 Mississippi – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

🦅 Patrocina Visto H1B

Esta empresa já patrocinou vistos H1B no passado.

👻 Score fantasma 10%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 13 dias.
• As vagas desta empresa costumam ser preenchidas em 21 dias.
• Sem salário divulgado.

Candidatar-se

Encontrar Vagas Remotas Similares

Toshiba Global Commerce Solutions

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🛒 Varejo

🔧 Hardware

Retail • Hardware • Software

A Toshiba Global Commerce Solutions é uma fornecedora líder de soluções integradas in-store para a indústria de varejo. A empresa oferece uma gama de produtos e serviços, incluindo sistemas de ponto de venda, soluções de autoatendimento, sinalização móvel e digital, além de suítes de software abrangentes, como a plataforma ELERA. A tecnologia inovadora da Toshiba é projetada para melhorar o engajamento do cliente, transformar experiências in-store e acelerar a transformação digital das operações de varejo. Com uma forte presença no mercado, a Toshiba Global Commerce Solutions visa capacitar os varejistas ao proporcionar interações de compra significativas e personalizadas, além de impulsionar a eficiência operacional.

Descrição

• Ensure seamless delivery of maintenance and services to Toshiba clients • Manage a team averaging approximately 25 technicians • Identify customer issues and needs by maintaining relationships with end-users and stakeholders • Implement plans, programs, and processes to meet or exceed revenue and Maintenance Gross Profit objectives • Manage labor and overtime, inventory and parts usage, fleet management, vendors, travel, and other expenditures • Assist District teams in delivering customer satisfaction through timely Service Break-fix, Installation, and Health Check activities • Ensure contractual obligations are fulfilled on time • Monitor technician productivity and improve productivity, utilization, and scheduling • Assess manpower needs to support contractual obligations • Develop high-functioning maintenance teams and identify developmental needs • Support onboarding of new resources • Identify team strengths and weaknesses and coach individual team members • Maintain communication and resolve conflicts in a matrix environment • Lead customer meetings and deliver service result reports

🎯 Requisitos

• Bachelor’s Degree preferred with 5+ years of progressive experience and demonstrated success/knowledge • 3+ years leading and developing employees • Strong leadership and crisis management skills • Ability to understand high-level technology concepts and communicate to non-IT managers and senior managers • Strong interpersonal and relationship building skills • Aptitude for positive, team-oriented and competitive environments • Skilled and innovative in driving new business opportunities • Ability to deliver service results to meet SLA objectives while maintaining a profit • Skilled in people management, organizational capabilities, and building successful teams • Able to develop and maintain a very flexible schedule for technicians to meet SLA, installation, and customer service requirements • Ability to lead customer meetings and deliver service result reports • Ability to identify opportunities and solutions rather than only problems • Ability to work in a fluid and demanding working environment • Ability to empower employees to make business decisions and coach them when needed • Ability to hold employees accountable for results • Positive and purpose-driven mentality • Skilled and innovative in driving costs out of the business • Capabilities across Microsoft Office applications, including Excel, PowerPoint, and Word • Strong Excel experience and ability to manipulate data for data-driven decisions • Candidates must live within the servicing territory of Alabama, Mississippi, or Louisiana • This job opening is not eligible for immigration/work visa sponsorship

🏖️ Benefícios

• Group health coverage (medical, dental, & vision) • Employee Assistance Programs • Company provided life insurance • Employee discounts • Generous paid holiday schedule, paid vacation & sick/personal days • Competitive salary • Generous benefits package

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo