Service Segment Manager

🕒 Agosto 13

🗽 New York – Remoto

🗽 New York – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

👻 Score fantasma 10%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Transcat

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

💼 Consultoria

🍽️ Alimentos e Bebidas

📦 Logística

Consulting • Food & Beverage • Logistics

A Transcat é líder no setor ao fornecer serviços de calibração rápidos, de qualidade e credenciados, com locais de laboratório espalhados por toda a América do Norte. Eles oferecem uma gama abrangente de equipamentos de teste e medição, novos e recondicionados, junto com serviços de calibração e validação que garantem que os instrumentos estejam prontos para uso imediato. A Transcat é reconhecida por seu compromisso com a qualidade e confiança dos clientes, atendendo a vários setores, incluindo ciências da vida, manufatura e governo.

Descrição

• Develop and execute a three–five year category strategy aligned with company growth objectives • Define target segments and customer value propositions • Analyze market trends, regulatory requirements, and competitor positioning • Identify and prioritize growth and margin growth opportunities • Lead service differentiation initiatives • Optimize category performance and profitability through revenue mix, gross margin expansion, and cost-to-serve improvements • Design and implement pricing strategies, discounting guardrails, and contract structures • Champion pricing discipline across sales teams • Define and continuously optimize the calibration and solutions service portfolio • Rationalize low-margin or low-demand offerings • Develop bundled service offerings and subscription models • Introduce new services based on customer needs, industry standards, or technology advancements • Partner with Sales to enable growth and margin improvement • Work with Operations/Labs to align capacity, turnaround times, and cost structures • Collaborate with Quality/Compliance on accreditation and regulatory standards • Engage Marketing on targeted campaigns and thought leadership • Coordinate with Distribution and Rentals for equipment, standards, and vendor optimization • Partner with IT on technology infrastructure and software assets • Influence senior stakeholders on priorities, investments, and trade-offs • Act as the voice of the customer • Support key account strategy and large/strategic deal structuring • Develop standardized proposals, pricing frameworks, and service level agreements • Drive customer retention and expansion through improved service value

🎯 Requisitos

• Bachelor's degree in business or a related field • 5+ years of successful experience in service industry • Strategic category strategy development • Pricing strategy and value-based selling • Market and competitive analysis • Strong influencing and stakeholder management skills • Ability to drive alignment across diverse teams without direct reporting lines • Ability to translate complex strategies into clear, persuasive visual and verbal narratives for top-tier stakeholders • Data-driven decision making • Financial modeling and business case development • Knowledge of service delivery models and cost structures in technical service environments • Adaptability and resilience in complex, matrixed environments • Analytical and decisive approach • Commercial focus on growth and profitability • Continuous improvement mindset • Customer-centric understanding of customer needs and value drivers • Enterprise thinking • Highly collaborative approach • Ability to drive outcomes with and without formal authority • Experience in a related industry such as test equipment, distribution, or calibration is a bonus • Experience with strategic sourcing is a bonus • Leadership experience is a bonus • Verification of identity and employment eligibility required; motor vehicle driving record report when applicable

🏖️ Benefícios

• Flexibility • Training and development to accelerate learning and career advancement • Competitive compensation and benefits • Paid time off • Health insurance • Tuition reimbursement • Retirement • Stock purchase plan • Reasonable accommodations for employees with disabilities