Account Manager

🕒 Maio 22

🌲 North Carolina, Maryland, +2 estados a mais – Remoto

🌲 North Carolina – Remote 🦀 Maryland – Remote 🌴 South Carolina – Remote ⚔️ Virginia – Remote

💵 $90.000 - $110.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

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Transfr

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2017

🥽 AR/VR

📚 Educação

🤝 B2B

💰 $40.000.000 Series C - Transfr em 2023-09

AR/VR • Education • B2B

A Transfr é uma empresa que desenvolve soluções imersivas de exploração de carreira e treinamento profissional baseadas em realidade virtual (VR) para ajudar estudantes, candidatos a empregos e trabalhadores a descobrir e se preparar para carreiras bem remuneradas. Seus produtos incluem o Transfr Trek (aplicativo web de exploração de carreiras com mais de 50 simulações em VR e mais de 150 carreiras) e o Transfr Train (mais de 330 simulações de treinamento em VR alinhadas aos padrões de segurança e indústria dos EUA) utilizados por escolas de ensino fundamental e médio, ensino superior, conselhos de desenvolvimento de força de trabalho, organizações sem fins lucrativos e empregadores. A Transfr foca em trajetórias do ambiente escolar para a carreira, parcerias de força de trabalho e resultados de aprendizado mensuráveis através de simulações em XR e uma plataforma web complementar.

Descrição

• Own and manage the renewal process for a portfolio of customers to ensure timely renewals and minimize churn. • Build and execute strategic account plans focused on customer retention, expansion, and long-term partnership growth. • Lead Executive Partnership Reviews to demonstrate ROI, alignment on customer goals, and uncover expansion opportunities. • Develop customized renewal proposals, pricing strategies, and business cases tailored to customer needs and priorities. • Partner with Sales, Customer Success, and Professional Learning teams to create and execute Customer Success Plans (CSPs). • Identify customer risks proactively and collaborate cross-functionally to implement retention strategies. • Drive upsell and cross-sell opportunities by uncovering unmet customer needs and aligning solutions to measurable outcomes. • Navigate complex, multi-stakeholder customer environments and manage executive-level relationships. • Maintain accurate forecasting, pipeline visibility, and customer activity tracking within Salesforce. • Provide timely and precise weekly, monthly, and quarterly forecasts to leadership. • Collaborate and work closely with Account Executive, Customer Success, Deal Desk, Finance, Legal, Sales Operations teams to ensure a seamless customer experience. • Continuously improve renewal and expansion processes to drive operational efficiency and consistency.

🎯 Requisitos

• 3–5 years of experience in renewals or account management within SaaS, EdTech, or a related software industry, including 2+ years managing large to enterprise-level accounts. • Proven track record of meeting or exceeding renewal, retention, and upsell targets. • Strong consultative selling, negotiation, and relationship management skills. • Experience engaging with executive and C-level stakeholders. • Strong organizational skills with exceptional attention to detail. • Experience managing cross-functional projects under tight deadlines in fast-paced environments. • Proficiency with Salesforce or similar CRM platforms. • Ability and willingness to travel domestically up to 60%.

🏖️ Benefícios

• Medical, dental, and vision insurance • Annual professional development budget for each employee • 401(k) savings plan • Life, AD&D, and disability insurance coverage • Company-provided laptop and other necessary equipment • Paid time off (PTO) to support work-life balance • Paid company holidays • Company-paid parental leave • Flexible work arrangements in a remote-first environment with employees across the U.S.