Senior Quality Assurance Consultant

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🕒 Julho 10

🦌 Connecticut – Remoto

🦌 Connecticut – Remote

💵 $70.400 - $116.200 / ano

⏰ Tempo Integral

🟠 Sênior

🔧 Engenheiro de QA (Qualidade de Software)

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Travelers

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1853

💼 Consultoria

📦 Logística

🛡️ Seguros

Consulting • Logistics • Insurance

A Travelers é uma empresa de seguros líder de mercado que se concentra em oferecer cobertura segura e abrangente tanto para indivíduos quanto para empresas. Suas ofertas abrangem uma ampla gama de áreas, incluindo controle de especialidades e riscos, tecnologia e análises, subscrição e vendas. Com forte ênfase no envolvimento comunitário, diversidade e sustentabilidade, a Travelers busca proporcionar um excelente atendimento ao cliente enquanto promove uma cultura de aprendizado contínuo e crescimento profissional. A empresa está comprometida com a inovação e ajuda a se preparar para o futuro planejando para o desconhecido, criando um ambiente intelectualmente estimulante. A Travelers opera internacionalmente, com presença nos EUA, Canadá e Europa, e oferece oportunidades de carreira que vão de profissionais experientes a talentos emergentes.

Descrição

• Design, implement, and maintain a quality assurance measurement and review program for the E&S Wholesale Division. • Perform complex quality reviews adhering to program guidelines and audit standards, including re-performing audits of peers and/or vendor partners; requires increased independent judgment and discretion. • Analyze quality review results to assess performance, identify trends, and surface opportunities for improvement; present findings to business leaders as needed. • Develop and communicate implementation tools to drive ongoing process improvements to employees on a monthly basis. • Ensure quality assurance findings are corrected, documented, and tracked to resolution. • Actively participate in QA meetings and discussions; provide feedback to managers, coaches, and individual employees regarding quality reviews. • Manage and facilitate implementation of changes to QA processes, including program design and attributes. • Lead all testing and evaluation efforts related to systems updates or enhancements tied to new regulatory requirements. • Evaluate State Regulatory Filings for accuracy and completeness, ensuring they are prepared in accordance with state-specific requirements and cadence; serve as the technical resource for carrier or state regulatory audits. • Serve as the primary point of contact for Legal/Compliance to ensure newly enacted state statutory and regulatory requirements are reflected in systems configuration, training guidance, and workflow processes. • Monitor team operations to ensure compliance with SOX, internal controls, and regulatory requirements; assist in developing and implementing action plans as needed. • Champion and model change management behaviors to support organizational evolution. • Maintain high visibility of the Quality program by reporting on progress and successes across the organization. • Provide support and technical expertise to internal partners (e.g., Corporate Audit) as needed. • Perform other duties as assigned.

🎯 Requisitos

• Strong working knowledge of Commercial Lines Excess & Surplus Lines industry. • Advanced understanding of E&S compliance processes, surplus lines taxes and filings, and standard MGA or wholesaler processes and procedures. • Four or more years of experience in a supported business area, preferably in quality assurance. • Ability to manage high-volume tasks simultaneously while ensuring timely, accurate, and high-quality completion. • High attention to detail with a focus on producing error-free work. • Strong written and verbal communication skills with the ability to collaborate across business areas and with senior leaders. • Excellent coaching, feedback, and mentoring skills with the ability to communicate clearly at all levels of the organization. • Effective at working with cross-functional teams on varying business initiatives. • High school diploma or equivalent 3 years of insurance, operations, or related experience.

🏖️ Benefícios

• Health Insurance : Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment. • Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. • If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. • You are also eligible for a Pension Plan that is 100% funded by Travelers. • Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays. • Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. • In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs. • Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.