Business Analyst

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TridentCare

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🤝 B2B

B2B

<TridentCare> TridentCare é um provedor nacional de serviços de saúde diagnósticos móveis e in loco, oferecendo serviços de raios-X digitais, ultrassonografia, eletrocardiograma (ECG), laboratório/flebotomia e acesso vascular (PICC) diretamente aos pacientes em instalações de cuidados especializados, residências assistidas e hospice, ambientes domiciliares, instalações correcionais/comportamentais, agências governamentais e locais comerciais. A empresa enfatiza profissionais licenciados e certificados, acreditações regulatórias rigorosas (ACR, CLIA, CAP, COLA) e fluxos de trabalho habilitados por tecnologia por meio de suas integrações TridentConnect EMR e plataformas certificadas HITRUST para otimizar diagnósticos e proteger dados dos pacientes. A TridentCare colabora principalmente com provedores de saúde e agências para expandir o acesso, melhorar a eficiência operacional e manter a continuidade do cuidado.

Descrição

• This role works closely with various business stakeholders, cross-functional teams including Sales, Customer Service, Finance, IT and the Warehouse to support daily operations, identify areas for improvement, and help implement changes that drive business value. • Gathers business requirements, conducts needs assessments, and develops functional specifications to ensure that developed information technology solutions support business objectives. • Serves as a liaison between development teams and the internal/external customer or end user. • Follows an established requirements gathering process to identify requirements. • Communicates requirements to the development teams through the use of specifications, statements of work, project plans, or other forms of documentation. • Coordinates with developers, quality assurance teams, and users to test processes and ensure functionality and user acceptance. • May develop user documentation or training materials Create BRD, FRD and other business analysis documents. • Translate business needs into functional specifications for system enhancements or workflow changes. • Document current-state and future-state process maps, data flows, and system interactions. • Develop and maintain documentation for business processes, system configurations, and training materials. • Troubleshoot user issues and escalate as needed to senior analysts or development teams. • Assist with project planning, execution, and closure of organizational initiatives. • Collaborate with cross-functional teams to ensure alignment and effective implementation of processes. • Conduct data analysis to identify trends, patterns, and areas for improvement in performance. • Ensure compliance with relevant regulations and industry standards for processes, especially within the healthcare industry. • Provide hands-on support for business systems, with a focus on order processing and customer fulfillment. • Assist in configuration updates and related operational tasks. • Analyze current workflows and suggest opportunities to improve accuracy, speed, and customer experience. • Support business teams during system testing and validation phases. • Assist with building and maintaining operational reports and dashboards. • Analyze transactional data to identify trends or gaps impacting O2C performance. • Participate in system enhancements, including requirement validation, UAT support, and go-live monitoring. • Work with third-party vendors and internal developers to support integrations with other systems. • Create user guides, process documentation, and training materials. • Help train end users with new functionality or system updates.

🎯 Requisitos

• 3+ years of experience as a business analyst, preferably in healthcare or related industry. • 3 years of experience in OTC process and applications in healthcare • Bachelor’s degree in Business, Information Systems MIS, or related field. • Experience working in Agile project management methodologies • Experience working in ServiceNow Agile, Jira, Excel