Customer Success Manager – Agency Partnerships

🔥 12 horas atrás

🏄 California – Remoto

🏄 California – Remote

💵 $100.000 - $125.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

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Triple Whale 🐳

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🛍️ Comércio Eletrônico

☁️ SaaS

🤖 Inteligência Artificial

eCommerce • SaaS • Artificial Intelligence

Triple Whale é uma plataforma de inteligência alimentada por agentes projetada para marcas de ecommerce, oferecendo soluções baseadas em IA que simplificam a análise de dados e otimizam estratégias de marketing. Através de recursos como Moby Agents, a plataforma automatiza análises complexas e fornece insights em tempo real para acelerar a aquisição, retenção e conversões de clientes, enquanto maximiza a eficiência dos investimentos em publicidade. Confiada por milhares de marcas, a Triple Whale visa simplificar o processo de tomada de decisão e impulsionar o crescimento sustentável para seus usuários.

Descrição

• Proactive support to agency technical inquiries and problems via Slack, Support chat, and email • Work closely with the Agency Partner Managers to deepen the relationship, identify areas for expansion within their portfolio, and flag enablement needs and risks • Closely collaborate with Sales, Solutions Architects, and Support to provide maximum support and value for our agency partners and their clients • Revenue and renewal forecasting for agency-managed accounts • Develop and maintain a deep understanding of our products and the broader marketing landscape - staying up to date on industry trends and best practices • Lead and present at agency meetings, both in-person and over video conference • Lead discussions with agencies to probe what new products they are interested in and what integrations they might need, and translate customer feedback into specific product requirements • Contribute to the continued development and improvement of the Triple Whale Customer experience

🎯 Requisitos

• Previous experience servicing customers in the ecomm space, highly preferred from a SaaS or agency environment • Ability to thrive in a dynamic, fast paced startup environment • Superb written and verbal communication skills • Quick learner • Flexible, embraces change and new responsibilities • Excellent computer skills and tech savvy • Service-oriented, passionate about providing top notch service to our clients • Detail-oriented, capable of handling multiple responsibilities at once • Positive attitude, empathy, and high energy • Thrives in a collaborative team environment

🏖️ Benefícios

• health insurance • flexible work arrangements • professional development opportunities