Manager, Platform Enablement

Vaga não está no LinkedIn

🕒 3 dias atrás

Candidatar-se

Encontrar Vagas Remotas Similares

Receber Emails de Vagas Remotas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

TrueML

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💳 Fintech

💸 Finanças

👥 B2C

Fintech • Finance • B2C

A TrueML é uma empresa líder no setor de fintech, conhecida por suas soluções inovadoras que priorizam a experiência do cliente na indústria de serviços financeiros. A empresa, juntamente com sua família de companhias como a TrueAccord, foca no desenvolvimento de plataformas de comunicação e produtos inteligentes, digitais desde o início, que revolucionam a experiência do consumidor na gestão de saúde financeira. A TrueML aproveita a expertise de uma equipe dinâmica de cientistas de dados, especialistas em serviços financeiros e especialistas em experiência do cliente para criar tecnologia que resolve obstáculos ao bem-estar financeiro dos consumidores, garantindo inclusão e acessibilidade nos sistemas financeiros. Fundada em 2013 por Ohad Samet, a TrueML continua a transformar os serviços financeiros tradicionais, tornando-os mais amigáveis e eficazes para o consumidor.

Descrição

• Mentor, and manage a team of individual contributors (Platform Enablement Engineers), establishing clear career development pathways, performance metrics, and a culture of continuous learning. • Oversee the prioritization and resolution of complex workflow failures and system anomalies. Act as the final operational authority for high-impact escalations, collaborating with Engineering leaders to streamline the bug-fix and development cycles. • Serve as the lead translator across departments, regularly synthesizing high-severity technical blockages and system patterns into clear, "business-speak" impact statements for executives, Tier 1 support, and business stakeholders. • Own the strategy for technical documentation (e.g., Confluence). Define standard decision trees and troubleshooting playbooks to safely scale self-service resolution across Tier 1 support. • Maintain ultimate accountability for triage queue efficiency, establishing SLA/SLO baselines and implementing workflows that prevent "stale" issues from lingering. • Aggregate telemetry data and ticket patterns to isolate systemic platform friction points. Present data-backed business cases to Product and Engineering leadership to drive long-term infrastructure and product enhancements. • Identify, champion, and execute internal tooling tweaks or process improvements to minimize operational overhead for the team. • Pioneer and enforce the team's internal adoption of GenAI tools to accelerate log summarization, code comprehension, and SQL script generation, driving a best-in-class mean-time-to-resolution (MTTR). • Cultivate an environment of knowledge sharing where investigative techniques, automated scripts, and AI prompts are standardly cataloged in public technical channels.

🎯 Requisitos

• 5+ years of relevant experience in technical support engineering, platform enablement, or a deep-tier troubleshooting role, with at least 1–2 years of demonstrated people management experience. • Strong proficiency in log analysis tools (e.g., Datadog, Observe) and database debugging via advanced SQL queries. • Hands-on experience manually testing endpoints using Postman/cURL, validating JSON payloads, and isolating front-end versus back-end failures using Browser DevTools. • Ability to confidently navigate source code repositories to inspect application logic, guiding engineers on how to correlate client-side errors with backend logging patterns. • Exceptional verbal and written communication skills, with a proven ability to present complex technical issues as structured, business-ready impact summaries for non-technical audiences. • Direct experience leveraging GenAI tools (e.g., GitHub Copilot, Gemini, Claude) to accelerate data aggregation, code discovery, or documentation workflows.

🏖️ Benefícios

• Flexible vacation • Medical/dental/vision insurance • Traditional/Roth retirement savings options • Company-paid disability and life insurance • Flexible Spending Account & Limited FSA • Family-friendly parental leave, volunteer and voting time off • On-demand wellness platform access for you and 5 friends and family • PerkSpot discount program for 900+ merchants nationwide