Client Support Specialist

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Novembro 17

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Trustly

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Fintech • Finance • eCommerce

A Trustly é líder em soluções de Open Banking, oferecendo um portfólio coeso de produtos financeiros e de pagamentos projetados para modernizar os pagamentos, reduzir custos e mitigar riscos. A empresa foca em disponibilizar pagamentos seguros e de baixo custo e serviços financeiros sem fricção por meio de conectividade líder no setor, oferecendo serviços como payouts instantâneos, onboarding de clientes, avaliação de risco e verificação de conta em tempo real. A Trustly atende a diversos setores, incluindo billers (empresas de cobrança), e-commerce, serviços financeiros e gaming, aproveitando dados financeiros de alta qualidade validados por bancos para aprimorar a experiência do usuário. Suas soluções são adaptadas às necessidades de grandes empresas (enterprise), com o objetivo de aumentar as taxas de aprovação, minimizar os custos de processamento e prevenir o risco de fraude.

- funcionários

Fundada em 2008

💳 Fintech

💸 Finanças

🛍️ Comércio Eletrônico

Descrição

• - **The Role:** As a Client Support Specialist at Trustly, you will be a brand ambassador and customer champion. You will report to the Manager, Customer Support, and leverage your experience supporting customers across multiple facets: • - **Omni-Channel:** Supporting customers across channel types - email, chat/messaging, and phone (video in the future). • - **Trouble-shooting:** Using a systematic approach to isolating, understanding, and solving complex problems. • - **Educate:** Helping our customers maximize the benefits of using Trustly products & services. • - **Ownership:** Owning a customer issue end-to-end, engaging others inside and outside of the organization to ensure timely resolution, including post-contact as required. • - **Technical:** Answering questions related to our implementations at enterprise merchants (APIs, UI, Transaction inquiries, etc). • - **Business/Financial:** Answering questions related to financial and payment transactions which include payment status, payment declines, transaction inquiries, and collections inquiries and will change as the business evolves.

🎯 Requisitos

• - Empathy, passion, and obsession for helping customers. • - Strong written and verbal skills, with experience supporting customers on email/chat as well as on the phone. • - Excellent English skills (written and verbal). • Plus, ideally: • - iOS or Android experience. • - Previous knowledge of Salesforce Service/CRM.

🏖️ Benefícios

• - Bradesco health and dental plan, for you and your dependents, with no co-payment cost; • - Life insurance with differentiated coverage; • - Meal voucher and supermarket voucher; • - Home Office Allowance; • - Wellhub - Platform that gives access to spaces for physical activities and online classes; • - Trustly Club - Discount at educational institutions and partner stores; • - English Program - Online group classes with a private teacher; • - Extended maternity and paternity leave; • - Birthday Off; • - Flexible hours/Home Office - our culture is remote-first! You can work in every city in Brazil; • - Welcome Kit - We work with Apple equipment (Macbook Pro, iPhone) and we send many more treats! Spoiler alert: Equipment can be purchased by you according to internal criteria!; • - Annual premium - As a member of our team, you are eligible to receive an annual bonus, at the company's discretion, based on the achievement of our KPIs and individual performance; • - Referral Program - If you refer a candidate and we hire the person, you will receive a reward for that!