Account Manager

🔥 14 horas atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $70.000 - $75.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

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Trustwell

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2023

🍽️ Alimentos e Bebidas

🏥 Saúde

📦 Logística

Food & Beverage • Healthcare • Logistics

A Trustwell é uma empresa de software e serviços que oferece soluções de conformidade, rastreabilidade, formulação de rótulos e gestão de qualidade para as indústrias alimentícia e de suplementos. Sua plataforma Trustwell Connect (que combina os produtos Genesis e FoodLogiQ) oferece ferramentas SaaS para formulação de nutrição e receitas, rotulagem regulatória, conformidade de fornecedores, rastreabilidade da cadeia de suprimentos, gestão de recalls e um assistente regulatório de IA (AskReg). A Trustwell atende fabricantes de alimentos, varejistas, restaurantes, distribuidores e fabricantes de suplementos para ajudá-los a cumprir os requisitos regulatórios, acelerar o desenvolvimento de produtos e melhorar a transparência da cadeia de suprimentos.

Descrição

• Own retention and renewal execution across an assigned book of business • Meet combined renewal and volume upsell quota and retention goals • Plan and manage account activity, including renewals due in the next 90 and 180 days • Maintain proactive monthly customer contact throughout the customer lifecycle • Engage decision makers, champions, and users to understand needs, reinforce value, identify risk, and uncover growth opportunities • Manage renewal preparation and execution, including customer engagement, quotes, contract coordination, negotiation, follow-up, and completion • Apply approved pricing and uplift expectations and obtain approvals for exceptions • Identify churn and contraction risks, document revenue at risk, and coordinate mitigation plans • Own volume upsell opportunities from discovery through close • Identify and qualify cross-sell opportunities and partner with Customer Account Executives on the sales process • Build relationships with multiple customer stakeholders and maintain customer information in Salesforce • Conduct discovery conversations connecting customer needs with Trustwell products • Support customer value realization and adoption with product or technical specialists • Reserve one hour each workday for Salesforce updates and opportunity management • Keep contacts, activities, opportunity stages, close dates, forecasts, risks, and next steps accurate in Salesforce • Document renewal losses according to company requirements • Coordinate with Support, Product, Finance, and other internal teams while maintaining ownership of customer communication • Submit a weekly Monday commit, communicate forecast changes, and report results at the Friday wrap • Prepare for account reviews and weekly one-on-ones • Identify customer advocates and referral opportunities • Perform other duties as assigned

🎯 Requisitos

• Bachelor's degree in business, management, or a related field, or equivalent relevant professional experience • Three or more years of experience in account management, renewals, or customer expansion in a SaaS or recurring-revenue business • Experience managing a portfolio of existing customers with measurable retention or revenue goals • Demonstrated success managing renewals, negotiating pricing, closing account expansion opportunities, and achieving measurable commercial goals • Ability to independently manage a portfolio of accounts and prioritize competing renewal and growth needs • Strong commercial judgment, including identifying account risk, determining next steps, and escalating issues with clear context and recommended actions • Effective discovery, negotiation, relationship-building, and customer communication skills • Ability to build relationships with multiple stakeholders and understand customer purchasing and decision-making processes • Strong CRM discipline and ability to use account and pipeline data to prioritize work, maintain actionable next steps, and produce reliable forecasts • Salesforce experience preferred • Comfort using sales engagement, prospecting, and customer collaboration tools • Experience with Salesloft, LinkedIn Sales Navigator, and Jira preferred • Ability to collaborate effectively with CAEs and cross-functional partners • Strong organization, attention to detail, and follow-through • Ability to work productively and independently in a remote environment • Experience serving food, beverage, supplement, or nutrition compliance customers preferred

🏖️ Benefícios

• Full healthcare benefits, including medical, dental, and vision • Supplemental benefits, including STD, LTD, HSA, 401k, etc. • Responsible Time Off (PTO) plus Holiday Pay • Competitive compensation plus bonus • Growth opportunities • Equity program participation • Background screening and references as part of the conditional offer process