Consumer Engagement Manager

🕒 Maio 13

🤠 Texas – Remoto

info

💵 $45.000 - $47.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

🦅 Patrocina Visto H1B

info

🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of TTEC

TTEC

10.000+ funcionários

Fundada em 1984

🤝 B2B

💰 Post-IPO Debt em 2021-11

B2B • Customer Experience • AI

A TTEC é uma empresa global dedicada a melhorar as experiências dos clientes por meio de tecnologia inovadora e pessoal qualificado. Com mais de 55. 000 funcionários em seis continentes, a TTEC se concentra em criar experiências excepcionais para clientes e funcionários, promovendo uma cultura de apoio, diversidade e crescimento profissional. A empresa é especializada em fornecer serviços de atendimento ao cliente, vendas e soluções tecnológicas para aumentar o engajamento e a satisfação dos clientes.

Descrição

• Create & communicate incentive plans for the sales associates & leaders • Manage the incentive budget • Lead huddles to drive excitement & reiterate contests & important topics of focus • Engage with the employees heavily in chat • Communicate with the client directly • Drive revenue for the Client by engaging, coaching and incentivizing sales • Develop and implement strategies to engage sales agents in promoting health insurance products • Build and maintain strong relationships with sales agents • Train sales agents on product knowledge, sales techniques, and compliance requirements • Provide ongoing support and guidance to sales agents • Monitor sales agent performance and provide feedback • Analyze sales data and trends to identify opportunities for growth • Collaborate with marketing and product development teams to create sales materials • Serve as a point of contact for sales agents • Stay informed about industry trends and competitive landscape

🎯 Requisitos

• A passion around providing the consumers and agents with an outstanding experience. • Creativity and drive to create a culture that is motivating and engaging for the site agents as well as remote agents, if applicable. • Proficiency with computer and Windows PC applications which include the ability to learn new complex computer system applications • Demonstrate ability to communicate clearly and concisely verbally and in writing • Ability to multitask. This includes the ability to understand multiple products and multiple levels of benefits within each product • Ability to remain focused and productive each day though tasks may be repetitive • Self-driven, ambitious, outgoing personality with high energy • Proficient with Group Retiree resources and processes

🏖️ Benefícios

• Supportive of your career and professional development • An inclusive culture and community minded organization where giving back is encouraged • A global team of curious lifelong learners guided by our company values • Competitive compensation package and performance bonus opportunities • Paid time off (PTO) and wellness and healthcare benefits

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