Executive Director, CCaaS

🕒 Março 16

🤠 Texas – Remoto

🤠 Texas – Remote

💵 $200.000 - $240.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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TTEC Digital

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🤖 Inteligência Artificial

🤝 B2B

Artificial Intelligence • B2B • Customer Experience

TTEC Digital é líder em transformação da experiência do cliente, combinando tecnologia e empatia humana para melhorar as interações com o cliente. Com foco em inteligência artificial, tecnologia de central de contato e gestão de relacionamento com o cliente, a TTEC Digital oferece soluções personalizadas para transformação digital de médio porte. Suas ofertas abrangentes incluem análise de dados, estratégia e design de CX, e serviços gerenciados que otimizam o engajamento dos clientes em diversos setores.

Descrição

• Manage projects and teams on the most complex Contact Center applications imaginable. • Overall project owner and spearhead customer conversations. • Operational leader understanding business impacts and technology decisions. • Own the software development experience. • Formulate ideas into solutions. • Function in a pre and post sales role. • Work and lead a team of engineers and solution architects. • Partner across the entire organization to involve the right resources and technologies for each opportunity. • Excellent customer-facing presentation skills with the ability to lead implementation teams and projects. • Communicate how the CCaaS platform works and its application to solving business needs. • Deliver the entire TTEC value proposition and be a thought leader for CX Transformation.

🎯 Requisitos

• Bachelor’s degree in computer science, IT, or engineering preferred. • 12 or more years’ experience in Contact Center and UC environments. • 5 or more years of CCaaS project leadership. • Experience creating a roadmap, planning and documenting end to end project approach using the latest technologies such as Genesys Pure Cloud, Five9, Amazon Connect, Zoom, Cisco, Avaya, NICE CXone and/or other cloud telephony platform. • Experience with enterprise level CCaaS architecture for complex business needs. • Experience creating and presenting to executive level stakeholders (technical and non-technical).

🏖️ Benefícios

• Medical, dental, vision • tax-advantaged health care accounts • financial and income protection benefits • paid time off (PTO) and wellness time off.