Member Engagement Specialist

🕒 Julho 24

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Tuesday Health

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2023

🏥 Saúde

☁️ SaaS

👥 B2C

💰 $60.000.000 Series A - Tuesday Health em 2024-05

Healthcare • SaaS • B2C

A Tuesday Health é uma provedora de cuidados paliativos e de apoio baseada em valor, que oferece suporte clínico e emocional completo para indivíduos com doenças graves. Ela combina equipes de cuidados interdisciplinares (médicos, enfermeiros, assistentes sociais) com ferramentas digitais (MyTuesday) para proporcionar gerenciamento de sintomas, planejamento antecipado de cuidados e acesso 24 horas por dia, 7 dias por semana, por meio de visitas presenciais, telemedicina e acompanhamento telefônico. A Tuesday Health faz parcerias com planos de saúde e provedores para reduzir visitas hospitalares evitáveis, melhorar o cuidado alinhado aos objetivos e apoiar tanto os pacientes quanto os cuidadores.

Descrição

• Engage and enroll eligible health plan members in Tuesday Health’s supportive care services. • Educate members on Tuesday Health’s service offerings and support ongoing engagement. • Utilize telephonic outreach and engagement strategies to contact members and schedule a clinical assessment visit. • Effectively communicate Tuesday Health services, overcome objections, and answer questions. • Connect members to services available to meet their needs during the initial outreach. • Provide ongoing telephonic customer service to members and their caregivers. • Initiate creative strategies to facilitate member contact. • Maintain performance accountability around member enrollment and participation and achieve performance targets. • Adhere to Tuesday Health information security and privacy requirements. • Leverage reporting and dashboards to prioritize outreach to members. • Successfully meet and/or exceed engagement targets.

🎯 Requisitos

• Minimum of three (3) years of experience in an outreach, contact center, or customer service role, preferably in healthcare • Highly organized, detail-oriented and self-driven with the ability to work independently and as part of a team • Demonstrated ability working in a matrixed environment • The ability to communicate effectively and persuasively is required • Exceptional verbal communication skills, and effective presentation skills • Discretion and adherence to upholding patient information. • Experience with CRM platforms or Electronic Health Record systems (EHR/EMR) is preferred • Leadership, communication, collaboration, and problem-solving skills • Strong alignment with Tuesday Health’s core values: (1) We put members first (2) We lead with integrity; (3) We embrace different perspectives; (4) We nurture authenticity; (5) We deliver • Bi-lingual, Spanish preferred

🏖️ Benefícios

• Competitive compensation, reflecting our commitment to attracting, retaining, and motivating the best talent in the industry • Comprehensive benefits including medical, dental, vision, and life insurance, paid time off and holidays, employer 401(K) match, etc. • Remote work with multiple onsite sessions each year to maximize collaboration and team building • A dynamic and inclusive team environment where you can lean on your teammates, offer candid feedback, bring your true self to work each day, and deliver tremendous impact while having fun along the way • Meaningful work each day; we care deeply about our mission, our patients, and each other