Educational Case Manager

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🕒 Novembro 1, 2025

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Tutor Me LA LLC

SiteLinkedInTodas as Vagas

201 - 500 funcionários

📚 Educação

Education

A Tutor Me LA LLC é um provedor de serviços educacionais especializado em programas de tutoria personalizados que visam fomentar o desenvolvimento acadêmico e socioemocional dos estudantes. A empresa oferece instruções presenciais e virtuais adaptadas às necessidades dos distritos escolares, pais e tutores. Com uma abordagem baseada em pesquisas, a Tutor Me Education enfatiza o ensino de alta qualidade, a personalização baseada em dados e a integração com o currículo escolar para melhorar os resultados de aprendizagem. Eles atendem a educação K-12 em todas as disciplinas, oferecendo tutoria intensiva, desenvolvimento profissional para pais e apoio para necessidades de educação especial. Seus serviços são confiáveis por mais de 150 distritos escolares, oferecendo mais de um milhão de horas de tutoria ao vivo anualmente.

Descrição

• The Educational Case Manager is integral to the success of Tutor Me Education by doing intakes with families/students, ,coordinating instructors, tracking student progress, and providing quality customer service • Actively support Tutor Me Education Regional Operations • Provide outstanding academic services to students and their families • Operate seamlessly in a virtual operating environment • Maintain Tutor Me Education operating standards including people, financial, and academic standards • Ensure delivery of programs and initiatives for our students and school district partners • Meet operational excellence standards • Provide virtual administrative support to Regional Operations including answering phones, managing daily business data, and creating/ managing schedules with students and teachers • Manage class schedules to effectively staff sessions and meet company efficiency and usage targets • Manage virtual tutoring sessions • Monitor all students’ academic progress • Help ensure flawless execution of programs and initiatives • Manage your own time in compliance with company and regulatory requirements • Conduct conferences with partner program directors to review progress, adjust academic plans, and renew enrollments • Other responsibilities – as required by the business • Relish building relationships with students and their families • Dedicated to meeting the expectations and requirements of internal and external customers • Fosters an environment of open communication with students and parents to ensure positive and effective conflict resolution

🎯 Requisitos

• Time management, planning, and prioritization • Ability to organize and manage multiple responsibilities successfully • Exhibits professional and approachable demeanor • Ability to prioritize and focus on key objectives, which may change from month to month • Effective communications both in virtual environments • Proficient in using all communication media including in person, phone, and video • Ability to build engagement and trust in virtual relationships, whether with customers or with team members • Works Well With Others • Learning agility – able to adapt to changes in work environment by changing behaviors as required • Able to acquire new skills as required • Ability to engage, manage and grow virtual relationships with customers, employees, and business partners (e.g. local schools) • Ability to manage remote teachers • Ability to work independently • High tolerance for ambiguity • Bachelor’s Degree required • 2-3 years progressive career growth • Experience working in a virtual operations and team environment • Bilingual in English and Spanish beneficial • Proficient in Microsoft Office and Google applications

🏖️ Benefícios

• Fully Remote! • PTO • Etc.