Client Growth & Success Principal Manager – Enterprise Accounts

🕒 Outubro 16

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $150.000 - $175.000 / ano

⏰ Tempo Integral

🔴 Especialista

📈 Marketing de Crescimento

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Twin Health

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2018

💼 Consultoria

📦 Logística

🏥 Saúde

Consulting • Logistics • Healthcare

A Twin Health é uma empresa que se concentra em melhorar a saúde metabólica de funcionários e membros de planos de saúde, prevenindo e revertendo doenças metabólicas crônicas. Utilizando a tecnologia proprietária Digital Twin AI, combinada com dispositivos inteligentes, wearables e uma equipe de cuidados clínicos, a Twin Health fornece recomendações de saúde personalizadas. As soluções auxiliam na perda de peso, redução dos níveis de açúcar no sangue, melhora da energia, humor e sono, e redução da dependência de medicamentos caros ao abordar as causas principais das disfunções metabólicas. Seus programas baseados em evidências oferecem benefícios substanciais à saúde, incluindo redução considerável dos níveis de açúcar no sangue, eliminação de medicamentos e melhora geral da saúde metabólica em seis meses.

Descrição

• Build and maintain trusted strategic relationships with executive, HR, benefits, clinical, and operational stakeholders • Navigate complex enterprise organizations and align divergent stakeholder priorities • Develop expertise in Twin Health programs, clinical operations, implementation processes, and growth marketing strategies • Provide data-driven consultative recommendations to improve program adoption, member engagement, clinical outcomes, and client satisfaction • Prepare and deliver executive business reviews, ROI analyses, and strategic recommendations • Monitor client health, identify risks, and develop mitigation strategies • Drive client decision-making through long, multi-layered decision cycles • Influence adoption across HR, benefits, clinical, operational, financial, and member-experience stakeholders • Develop client success stories, testimonials, case studies, and reference opportunities • Develop and execute strategies to maximize program adoption, stakeholder engagement, and member participation • Leverage data and performance insights for optimization and continuous improvement • Collaborate with Marketing on client success stories, case studies, and proof points • Support and lead client events, webinars, and strategic initiatives • Own the full client renewal lifecycle and drive retention • Identify and secure expansion and upsell opportunities • Surface renewal and expansion risks and execute mitigation plans • Coordinate across Implementation, Clinical, Product, Analytics, Marketing, and Business Development • Partner with client leaders on workflow optimization, operational improvements, and strategic growth • Develop promotional strategies and engagement toolkits with Member Marketing • Proactively solve problems and lead through influence • Perform other duties as assigned

🎯 Requisitos

• 8+ years of experience in Client Success, Strategic Account Management, Consulting, Partnership Management, or a similar client-facing role within healthcare • Experience supporting large, complex enterprise organizations is strongly preferred • Proven track record of building strategic client partnerships that drive adoption, client retention, revenue growth, and long-term business value • Experience managing highly matrixed enterprise organizations with multiple executive, clinical, operational, and technical stakeholders • Strong understanding of benefits design, healthcare delivery models, clinical operations, population health, and value-based care principles • Exceptional relationship-building, communication, presentation, and executive influencing skills • Strong analytical, strategic thinking, and problem-solving abilities with the ability to translate data into actionable recommendations • Demonstrated ability to influence without direct authority and lead cross-functional initiatives across diverse stakeholder groups • Highly organized with exceptional attention to detail, accountability, and follow-through • Comfortable navigating ambiguity while balancing multiple priorities in a fast-paced, evolving environment • Collaborative mindset and passion for delivering measurable client outcomes • Willingness and ability to travel as needed • Experience scaling programs across large, geographically distributed populations during periods of growth or expansion preferred • This remote opportunity is available to US based persons • Applicants must be authorized to work for any employer in the U.S. • Twin Health is unable to sponsor or take over sponsorship of an employment Visa at this time

🏖️ Benefícios

• Bonus eligibility • Opportunity for equity participation • Unlimited vacation with manager approval • 16 weeks of 100% paid parental leave for delivering parents • 8 weeks of 100% paid parental leave for non-delivering parents • 100% employer-sponsored healthcare, dental, and vision for the employee • 80% healthcare, dental, and vision coverage for family • Health Savings Account and Flexible Spending Account options • 401k retirement savings plan • Remote work • High level of flexibility • Competitive compensation package

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