Psychiatry Operations Associate

🕒 4 dias atrás

Candidatar-se

Encontrar Vagas Remotas Similares

Receber Emails de Vagas Remotas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Two Chairs

SiteLinkedInTodas as Vagas

201 - 500 funcionários

⚕️ Seguro de Saúde

🧘 Bem-estar

💰 $23.000.000 Series B em 2019-08

Healthcare Insurance • Wellness

A Two Chairs é uma empresa que oferece serviços de psicoterapia com foco em combinar os clientes com o terapeuta certo para construir uma forte aliança terapêutica. Atualmente atendendo na Califórnia, Flórida e Washington, a Two Chairs fornece terapia individual por meio de uma combinação de sessões virtuais e presenciais. A empresa enfatiza a importância da relação cliente-terapeuta e oferece um processo de correspondência estruturado com especialistas licenciados para entender as necessidades e preferências únicas de cada cliente. Com uma equipe diversa de terapeutas representando mais de 90 áreas de especialização clínica, a Two Chairs está comprometida em fornecer cuidados de saúde mental personalizados.

Descrição

• Provide exceptional customer service to patients as they move through care, supporting entry into care and logistics throughout care. • Act as a liaison between patients and providers, ensuring clear and effective communication regarding treatment, appointments, and recommended follow up actions (i.e. labs) • Ensure the security and confidentiality of all patient and provider data in compliance with HIPAA and other regulatory standards. • Skillfully manage patients that are needing urgent support, including ensuring clients receive timely support with prescription issues or medication side effects from clinical team or other identified resources. • Provide general clinician support – assist clinicians with administrative, tooling, or patient-specific questions and/or duties • Enable providers to be able to operate at the top of their licenses by supporting on patient-specific tasks that don’t require medical licensure to complete such as obtaining medical records, completing prescription prior authorizations, finding local lab facilities, etc. • Monitor and manage operational workflows, ensuring compliance with organizational policies and procedures. • Always have an eye for scale and efficiency, specifically identify processes that can be optimized. • Develop and execute processes to save time for providers before and after appointments, such as ensuring client data is up to date • Identify workflows that are missing or could be improved • Work with cross-functional partners to design and implement new processes

🎯 Requisitos

• Experience in a similar operations or support role, preferably in a tech or mental healthcare setting • Ability to multitask and prioritize duties to support delivery of high-quality patient experience. • Experience with working with medical providers, pharmacies, and labs • Experience with completing prescription prior authorizations and using supporting tools such as CoverMyMeds • Excellent written and verbal communication and interpersonal skills, with the ability to interact compassionately with clients and providers. • Demonstrated experience learning new tools, monitoring and optimizing business metrics, and building/iterating operational processes • Adaptable and skilled at maintaining focus and delivering in a rapidly changing and ambiguous environment. • Thrives in a rapidly changing environment, identifying opportunities to improve and navigate ambiguity in a rapidly changing environment while building a new service line. • Experience working on cross-functional projects and creating professional communications

🏖️ Benefícios

• Equity in a high-growth start-up • Paid time off, including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day • Comprehensive medical, dental, and vision coverage • One-time $200 Work from Home reimbursement • 401(k) Retirement savings options • Annual $500 professional development stipend to support your professional development • Annual $500 subsidized company contribution to your healthcare FSA or HSA • Annual $500 wellness stipend to encourage and support a well-rounded and healthy lifestyle • Paid parental leave