Telecom Expense Project Manager

🕒 Ontem

🌵 Arizona – Remoto

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💵 $70.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👷‍♀️ Gerente de Projetos

👻 Score fantasma 0%

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of Unity Communications.

Unity Communications.

501 - 1000 funcionários

💼 Consultoria

📣 Marketing

📦 Logística

Consulting • Marketing • Logistics

A Unity Communications é um fornecedor versátil de terceirização de processos de negócios (BPO) que oferece uma ampla gama de serviços, incluindo contact center como serviço (CCaaS), entrada de dados, marketing digital, suporte de TI e mais. Eles atendem a diversos setores como e-commerce, saúde, fintech, imobiliário e tecnologia. Com sedes em Phoenix, Arizona, e escritórios globais nas Filipinas e no México, a Unity Communications está dedicada a otimizar o crescimento dos negócios por meio da otimização de processos e soluções de terceirização. Conhecida por sua equipe responsiva e eficaz, a empresa está comprometida em entregar um serviço excepcional e operações sem falhas para seus clientes em todo o mundo.

Descrição

• Plan and deliver Telecom Expense Management projects from kickoff through savings realization • Lead end to end TEM projects, including scoping, planning, execution, and closeout • Build and validate telecom inventories of circuits, lines, devices, and contracts against carrier invoices • Audit invoices for rate errors, duplicate charges, unused services, and incorrect taxes or surcharges • Manage billing disputes with carriers and track credit recovery to resolution • Identify and execute cost reduction opportunities such as service disconnects, plan right sizing, and carrier consolidation • Support contract negotiations, RFPs, and renewals to secure better pricing and terms • Coordinate carrier transitions, site cutovers, and new service installs • Implement and configure TEM platforms, approval workflows, and cost allocation structures • Track savings against targets and deliver regular status, risk, and savings reports to clients and leadership • Work with IT, finance, procurement, and carrier account teams to keep projects on schedule • Document processes and build repeatable playbooks for future engagements • Take on additional tasks and projects outside the listed duties as business needs arise

🎯 Requisitos

• 3 to 5 years of experience in telecom expense management, telecom procurement, IT project management, or a similar role • Working knowledge of carrier billing, including voice, data, wireless, and circuit services • Proven record of managing multiple projects with competing deadlines • Ability to multitask and manage several projects and priorities at once • Willingness to explore new areas and work outside your comfort zone, with a flexible, can do approach to tasks beyond your core responsibilities • Strong Excel and data analysis skills • Clear written and verbal communication with client executives and carrier representatives • Legal authorization to work in the United States • PMP, PMI ACP, or equivalent certification preferred • Hands on experience with a TEM platform such as Tangoe, Calero, or similar preferred • Experience with carriers such as AT&T, Verizon, Lumen, and T-Mobile preferred • Background in a BPO, MSP, or telecom services environment preferred • Experience with contract review and vendor negotiation preferred

🏖️ Benefícios

• Competitive salary • Remote work • Monday through Friday schedule • Career development opportunities • Collaborative work environment

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