Technical Desk Analyst

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🕒 Maio 5

🌵 Arizona, New Mexico, +1 estados a mais – Remoto

🌵 Arizona – Remote 🌶️ New Mexico – Remote 🤠 Texas – Remote

💵 $14 - $16 / hora

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🧐 Analista

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UnityBPO

SiteLinkedInTodas as Vagas

201 - 500 funcionários

⚕️ Seguro de Saúde

☁️ SaaS

📡 Telecomunicações

Healthcare Insurance • SaaS • Telecommunications

A UnityBPO é uma empresa de tecnologia em saúde dedicada a melhorar a experiência clínica e do paciente por meio de soluções tecnológicas robustas. Eles oferecem suporte técnico multinível 24 horas por dia, 7 dias por semana, registro eletrônico de saúde (EHR) e serviços clínicos, suporte à telemedicina e serviços de TI para instituições de saúde, incluindo hospitais, consultórios médicos e prestadores de atendimento domiciliar. A UnityBPO foca em otimizar as operações de saúde com sua plataforma UnityWithin™, oferecendo automação empresarial, análises de desempenho e ferramentas de colaboração. A empresa também enfatiza o engajamento de pacientes e famílias através de monitoramento remoto, educação e serviços de telemedicina, visando reduzir o esgotamento dos provedores e melhorar a retenção de clínicos.

Descrição

• Provide first-level technical support for hardware and software problems (Microsoft Office, VPN, Active Directory, customer specific software applications, laptops, desktops, printers, VOIP telephony, etc.) • Support multiple clients • Identify and document customer issues clearly and accurately • Escalate unresolved tickets to appropriate internal teams as needed • Accurately assign ticket urgency and impact following ITIL best practices • Assist clinicians—including doctors, nurses, and therapists—with EHR usability • Deliver outstanding customer service through clear communication, patience, and empathy • Provide offline assistance • Performs other duties as assigned to support team and business objectives

🎯 Requisitos

• High School diploma or GED (or equivalent experience) • Must have hard wired connection to router. • Reliable high-speed internet connection required; satellite internet is not supported due to latency and stability limitations • Previous experience in a customer service or technical support role • Basic knowledge of PC operations and desktop applications • Strong verbal and written communication skills • Ability to multitask and problem-solve in a fast-paced environment • Openness to feedback and eagerness to learn • Adaptability and self-motivation in a remote work setting • Preferred but not required: CompTIA A+ certification • Experience working in Electronic Health Record (EHR) systems • Familiarity with medical terminology

🏖️ Benefícios

• Health insurance • Career Growth: We invest in your development and pay for technical certifications • Remote Flexibility: Work from the comfort of your home in NM, TX, AZ, or CO • Inclusive Culture: We welcome applicants of all ages and backgrounds, including stay-at-home parents and retirees • Supportive Environment: Be part of a team that values transparency, communication, and collaboration