Manager, Owner Advocacy

🕒 Ontem

🐊 Florida – Remoto

🐊 Florida – Remote

💵 $150.000 - $160.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

👻 Score fantasma 0%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 1 dia.
• As vagas desta empresa costumam ser preenchidas em 21 dias.

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Vacatia

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2013

✈️ Turismo

🏨 Hospitalidade

🏪 Marketplace

💰 $20.000.000 Series B - Vacatia em 2021-11

Travel • Hospitality • Marketplace

A Vacatia é um marketplace de viagens online especializado em residências de resort e aluguéis de temporada — apartamentos, suítes e casas em estilo resort — com opções integradas para alugar, assinar ou comprar e vender inventário de timeshare. A empresa opera serviços de reserva, atendimento ao hóspede e serviços aos proprietários para proprietários de resorts legados e parceiros (incluindo Disney Vacation Club, Royal Resorts e Westgate), oferece ferramentas de revenda de timeshare e transferência de pontos, pagamento flexível (FlexPay), e ferramentas de busca de destinos e calendário para viajantes em todo o mundo.

Descrição

• Own Vacatia’s online reputation and serve as a public-facing advocate for owners • Monitor and manage response strategies across Trustpilot, Google Business Profiles, Better Business Bureau, TUG, Tripadvisor, and other review platforms • Respond to reviews in Vacatia’s warm, confident, and authentic brand voice • Develop and execute campaigns that increase review volume and ratings • Evaluate and implement reputation management tools • Build dashboards tracking ratings, sentiment, response times, and trends • Engage with TUG, owner Facebook groups, and social communities • Address issues involving maintenance fees, availability, and owner exits • Acknowledge concerns, investigate issues, and follow up to help resolve them • Partner with Owner Care, Account Directors, and resort leadership to route and resolve concerns • Prepare talking points, FAQs, and communications for Caroline and the leadership team • Coordinate with Communications and Legal on media, blogger, influencer, and sensitive public inquiries • Identify reputation risks and develop escalation and crisis response playbooks • Share recurring feedback and monthly reputation insights with Operations, Owner Care, resort teams, and leadership • Coach resort teams on review generation, guest engagement, and responses to feedback

🎯 Requisitos

• 4+ years of experience in public relations, community management, online reputation management, or customer experience, ideally within hospitality and vacation ownership • Experience serving as a public-facing voice for a brand through online communities, social media, press, or customer forums • Exceptional writing and communication skills, with an engaging, confident, personable, and authentic voice • Ability to use warmth and humor appropriately and approach situations with empathy and seriousness • Proven experience planning and executing email, SMS, or social campaigns with measurable results • Hands-on experience with reputation or social management platforms such as Hootsuite, Birdeye, Reputation.com, or Sprout Social • Comfort working with data, building dashboards, and translating insights into actionable recommendations • Strong cross-functional collaboration skills and ability to drive resolution without direct authority • Experience with timeshare or vacation ownership audiences and communities, including TUG and owner forums (nice to have) • Multi-property, franchise, or hospitality experience managing online reviews across multiple locations (nice to have) • Experience developing crisis communications, service recovery strategies, or customer advocacy programs (nice to have)

🏖️ Benefícios

• Become a recognizable, trusted voice for Vacatia among owners and guests • Build and lead a reputation management strategy across a growing resort portfolio • Turn customer feedback into meaningful improvements across properties and the business • Authentic, confident, approachable, thoughtful, and witty communication culture

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