Operations Solutions Manager

🕒 Agosto 25

🌲 North Carolina – Remoto

🌲 North Carolina – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Engenheiro de Soluções

👻 Score fantasma 41%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 77 dias.
• As vagas desta empresa costumam ser preenchidas em 21 dias.
• Sem salário divulgado.

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Valeris

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

💊 Farmacêutico

🏥 Saúde

🤝 B2B

Pharmaceuticals • Healthcare • B2B

A Valeris é um parceiro totalmente integrado de comercialização em ciências da vida, formada pela fusão da PharmaCord e da Mercalis. A empresa oferece soluções abrangentes ao longo da cadeia de valor da saúde para ajudar as empresas de ciências da vida a levar produtos ao mercado e melhorar o acesso e a adesão dos pacientes. Valeris oferece dados e insights estratégicos, programas de suporte e acesso a pacientes e ferramentas de engajamento de prestadores de saúde, atendendo a mais de 500 clientes de ciências da vida e apoiando milhões de pacientes. Com sedes em Morrisville, Carolina do Norte, e Jeffersonville, Indiana, a Valeris se concentra em viabilizar a comercialização e serviços centrados no paciente para organizações farmacêuticas e de ciências da vida.

Descrição

• Oversee shared services within the program and evaluate existing processes • Develop and execute improvement plans for assigned areas • Lead a team to create visibility into key processes • Support implementation of improvement initiatives • Measure and monitor processes, risks, and controls • Liaise between business stakeholders and technical teams • Gather and document business requirements, workflows, and outcomes • Propose and implement solutions aligned with business goals • Lead the Operations Excellence team vision and drive performance responsibilities through supervisors • Monitor and report program statistics and metrics • Recommend process improvements to management based on data • Coordinate development of program operational SOPs and documentation • Classify risks and opportunities associated with redesign and improvement decisions • Review process issues with franchise leadership and process owners; identify risks, risk appetite, and controls • Ensure compliance with program policies, brand, and verbal standards • Build strategic relationships with internal and external stakeholders • Chair the Field Advisory Board and brief the Strategy and Steering Committee • Determine call center operational strategies through needs assessments, performance reviews, capacity planning, and cost/benefit analyses • Evaluate emerging technologies and define user requirements and productivity, quality, and customer-service standards • Escalate issues threatening delivery to contracted standards • Recruit, select, orient, train, assign, coach, counsel, and discipline employees • Administer scheduling systems and manage job expectations, performance reviews, compensation actions, policies, and procedures • Ensure timely completion of training deadlines and consistent adherence to SOPs • Track emerging trends in areas of oversight and complete assigned tasks or projects

🎯 Requisitos

• Bachelor's degree (or equivalent) • 3-4 years of Program Management experience is preferred • Extensive knowledge of Microsoft Office Suite and other business assistance software platforms • Highly organized and detail-oriented • Effective time management • Budget management skills • Ability to resolve conflicting situations, with deductive reasoning and problem-solving skills • Analytical mindset • Exceptional verbal and written communication skills • Ability to interact with internal and external stakeholders • Flexibility • Ability to work independently and as part of a team • Ability to adapt to and learn computer systems • PMP valued but not required • Ability to travel to the Jeffersonville, IN or Morrisville, NC headquarters as needed for client meetings • Ability to type at least 35 words per minute with 97% accuracy preferred • Successful completion of a background check and, depending on the position, a drug screen

🏖️ Benefícios

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs • Telehealth and Employee Assistance Program (EAP) services • Company match on Health Savings Account contributions • Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000 • Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability • 401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting • Paid Time Off (PTO) and Sick Leave • Nine paid holidays plus two floating holidays • Opportunities for advancement and personal and professional growth • Challenging, stimulating work environment encouraging new ideas • Inclusive workplace and mission-driven culture • Limited travel opportunities to attend related meetings/conferences

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