Director of Delivery Operations – Workforce Planning

🕒 Setembro 18

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $125.000 - $130.000 / ano

⏰ Tempo Integral

🔴 Especialista

⚙️ Operações

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Valiantys - Atlassian Platinum Solution Partner

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💼 Consultoria

📣 Marketing

📦 Logística

Consulting • Marketing • Logistics

A Valiantys é um Parceiro de Soluções Platinum da Atlassian que se especializa em oferecer serviços de consultoria personalizados para aumentar a produtividade e transformar negócios usando ferramentas Atlassian. Eles oferecem uma variedade de serviços, incluindo agilidade empresarial, migração para a nuvem, gestão de serviços de TI e serviços gerenciados. A Valiantys possui ampla experiência em ajudar organizações a implementar e otimizar o software Atlassian para melhorar a colaboração e a agilidade da equipe. Eles já trabalharam com diversos setores como negócios de consumo, serviços financeiros e tecnologia. Com presença global e uma forte reputação, a Valiantys ajuda organizações de todos os tamanhos a alcançar seus objetivos de transformação digital.

Descrição

• Establish and maintain the NoAM Delivery operating model, including management cadences, decision forums, escalation paths, ownership structures, and performance reviews • Create and govern the sales-to-delivery-to-finance operating lifecycle • Align regional operating practices with strategy, financial objectives, and global delivery policies • Identify systemic operational risks and coordinate corrective action • Provide regional leadership with visibility into portfolio performance and execution health • Own demand forecasting, capacity planning, utilization management, bench exposure, and workforce visibility • Integrate backlog, pipeline, active work, resource requests, skills, availability, and hiring plans into a unified planning view • Facilitate demand, capacity, and workforce reviews with cross-functional leaders • Develop scenario analyses for capacity gaps, over-allocation, bench risk, contractor needs, and deployment opportunities • Translate forecast demand into hiring, contractor, mobility, and capability-development recommendations • Maintain reconciled views of services revenue, utilization, backlog health, project direct margin, and regional gross margin • Improve forecasting through project plans, assignments, estimates at completion, revenue phasing, and variance analysis • Monitor project health, write-offs, unbilled work, billing readiness, and other margin and forecast-risk indicators • Define and maintain the regional delivery KPI framework • Deliver executive-ready reporting and decision narratives • Analyze trends, drivers, and forecast variance • Improve source data quality through validation, exception reporting, and ownership • Present leadership with options, implications, recommended actions, confidence levels, and data limitations • Serve as primary operating partner to the NoAM VP Delivery • Influence alignment across Delivery, Sales, Engagement, Finance, People & Culture, and global operations • Clarify interfaces, decision rights, and accountability across delivery, resource management, finance, and commercial teams • Act as regional business owner for Delivery operations requirements in PSA, CRM, and reporting platforms • Lead assigned delivery operations resources and build the case for additional capability

🎯 Requisitos

• Leadership experience in delivery operations, PMO, resource management, or business operations within a professional services or consulting organization • Deep understanding of professional services and managed services delivery models, including project economics and the sales-to-delivery-to-finance lifecycle • Experience building demand, capacity, utilization, and workforce planning processes at a regional or business-unit scale • Strong financial acumen, including services forecasting, budgeting, margin management, and variance analysis • Experience defining KPI frameworks, improving data quality, and turning complex operational data into executive-ready decisions • Hands-on experience with professional services automation, CRM, and business intelligence platforms • Certinia and Salesforce experience is advantageous • Experience with analytics and automation tooling • Strong executive communication, facilitation, and stakeholder influence skills • Significant leadership experience in consulting, professional services, delivery, or managed services environments • Proven experience leading multi-level delivery teams across project-based work and ongoing services • Significant experience leading complex, large-scale enterprise transformation programs • Deep domain expertise in ITSM, SDLC, or PPPM • Experience with enterprise PMO and portfolio-governance structures, integrated planning, dependency management, RAID governance, executive reporting, and decision forums • Commercial experience with opportunity shaping, scoping, estimation, SOW review, margin considerations, account expansion, and commercial-risk decisions • Experience leading high-stakes client escalations and recovery plans • Strong executive presence and stakeholder-management skills • Experience improving utilization, margin, forecasting, delivery consistency, and scalable operating practices • Experience delivering transformations enabled by Atlassian or comparable enterprise platforms • Practical understanding of AI-enabled delivery, automation, and analytics, including responsible adoption and human oversight • Demonstrated success developing leaders, coaching teams, building organizational capability, and fostering an inclusive, high-performance culture

🏖️ Benefícios

• Competitive compensation with an annual performance-based bonus • Comprehensive Health Insurance • 401(k) with Company Match • Generous Paid Time Off (PTO) - 4 weeks per year, plus public holidays • Flexible remote work policy • Multicultural and international team environment • Training time and budget for skills development • Flexibility and support to maintain work-life balance

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