Associate Account Manager

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🕒 2 dias atrás

🏈 Ohio – Remoto

🏈 Ohio – Remote

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🧑‍💼 Executivo de Contas

🚫👨‍🎓 Sem graduação necessária

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Vantage Point Logistics

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 2021

📦 Logística

🚗 Transporte

Logistics • Transport

A Vantage Point Logistics é uma corretora de frete e fornecedora de logística, com experiência, que opera na América do Norte. A Vantage Point Logistics foi estabelecida para atender nossa base principal de clientes, fornecendo soluções de transporte de qualidade com transportadoras estabelecidas.

Descrição

• Own customer relationships as the primary point of contact for assigned accounts • Monitor account health, key metrics, utilization, savings, supplier penetration, and other performance indicators • Develop reports and presentations and lead customer meetings and touchpoints • Document customer interactions, contacts, opportunities, and issues in Salesforce • Analyze customer data and translate findings into actionable recommendations • Own day-to-day customer issues through resolution while collaborating with Sales, Operations, Product, and other internal teams • Identify opportunities to extend customer relationships and support contract renewals • Partner with leadership, Account Management, and Sales to construct and present renewal proposals • Identify and implement actions to improve the customer experience within the assigned portfolio

🎯 Requisitos

• 1–3 years of experience in account management, customer success, client services, healthcare, logistics, SaaS, or a related field • Strong relationship-building and communication skills • Comfort leading customer conversations and presenting information clearly • Strong analytical skills and ability to interpret data and turn insights into action • Excellent problem-solving skills and willingness to take ownership through resolution • Ability to manage multiple accounts, priorities, and deadlines in a fast-paced environment • Proficiency with Microsoft Office, particularly Excel and PowerPoint • Experience with CRM or account management tools preferred • Proactive mindset and ability to develop solutions to problems • Desire to continue developing strategic account management and customer leadership skills