Director of Pharmacy Account Management

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🕒 Agosto 19

🏈 Ohio – Remoto

🏈 Ohio – Remote

⏰ Tempo Integral

🔴 Especialista

💰 Gerente de Contas

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Vantage Point Logistics

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 2021

📦 Logística

🚗 Transporte

Logistics • Transport

A Vantage Point Logistics é uma corretora de frete e fornecedora de logística, com experiência, que opera na América do Norte. A Vantage Point Logistics foi estabelecida para atender nossa base principal de clientes, fornecendo soluções de transporte de qualidade com transportadoras estabelecidas.

Descrição

• Lead, coach, and develop a team of Pharmacy Account Managers • Close performance gaps, build on existing process foundations, and drive ongoing education and enablement • Own and report on KPIs for customer retention, satisfaction, account expansion, and revenue growth • Serve as an escalation point for key customer relationships, including executive and C-suite interactions • Manage internal and external escalations with senior leadership and C-suite executives to drive successful resolutions • Build and execute roadmaps for process improvements, tooling, and team scalability • Implement processes, technologies, and tools that improve efficiency, reduce execution risk, and enable scalability • Partner with Product, Engineering, Support, Implementation, and Finance to advocate for customers and drive resolution • Develop deep understanding of customer pharmacy workflows, systems, and integration environments • Anticipate risks, identify expansion opportunities, and act proactively • Analyze customer performance, financial data, and market trends to inform business decisions and growth strategies • Contribute to company growth strategy as a senior member of the commercial leadership team

🎯 Requisitos

• Bachelor's degree in Business, Healthcare Administration, Pharmacy, or a related field; equivalent experience may be considered • 8–12+ years of progressive experience in account management, customer success, or commercial leadership • Direct pharmacy industry exposure, including hospital/IDN, specialty, retail, PBM, or similar environments • Demonstrated success leading, coaching, and developing high-performing account management or customer success teams • Working knowledge of pharmacy management systems, software integrations, APIs, data workflows, and security considerations • Proven track record of customer retention, account expansion, and building lasting executive-level relationships within healthcare organizations • Experience in or alongside cross-functional roles such as product, implementation, operations, or finance • Prior professional experience calling on and working directly with hospital, health system, or pharmacy operations leadership • Strong analytical skills, including interpreting financial data, identifying trends, and developing actionable growth strategies • Excellent written, verbal, presentation, negotiation, and problem-solving skills • Ability to influence cross-functional stakeholders in complex, matrixed environments • Self-directed with a high ownership mentality • Experience in a scaling SaaS or tech-enabled healthcare company (nice to have) • Familiarity with pharmacy automation, EHR/ERP integrations, or supply chain-adjacent workflows (nice to have) • Experience implementing technologies and tools that improve team productivity and scalability (nice to have)

🏖️ Benefícios

• Unlimited Time Off (UTO) policy for full-time employees • 10 company-paid holidays and 3 floating holidays each full calendar year • Free in-office snacks and drinks • Medical, prescription drug, dental, and vision plans with multiple options to fit individual and family needs • Medical plan–aligned wellness programs • $500 annual Wellness Reimbursement • Confidential Employee Assistance Program (EAP) support and resources for mental health, financial guidance, and life challenges • 401(k) plan with a 50% employer match up to 6%, fully vested on day one • Company-paid life insurance • Optional voluntary life insurance coverage for employees and eligible dependents • Short- and long-term disability insurance • Accident insurance • Hospital indemnity insurance • Critical illness insurance • Legal insurance • Identity theft insurance • Pet insurance • Paid Parental Leave program