Field Services Specialist

🕒 Agosto 24

🎸 Tennessee – Remoto

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💵 $60.000 - $75.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👻 Score fantasma 0%

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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Vantive

10.000+ funcionários

🏭 Manufatura

🏥 Saúde

🧬 Biotecnologia

Manufacturing • Healthcare • Biotechnology

A Vantive é uma empresa de terapia de órgãos vitais com a missão de prolongar vidas e expandir possibilidades para pacientes e equipes de saúde em todo o mundo. Há 70 anos, nossa equipe tem impulsionado inovações significativas no cuidado renal. Hoje, as pessoas, soluções e serviços da Vantive oferecem mais de 1 milhão de interações diárias aos pacientes ao redor do mundo. À medida que construímos sobre nosso legado, estamos focados em elevar a experiência da diálise através de soluções digitais e serviços avançados, ao mesmo tempo em que olhamos além do cuidado renal, investindo na transformação das terapias de órgãos vitais. Nosso objetivo é fornecer terapias que se encaixem mais facilmente na prática dos provedores e na vida dos pacientes. Maior flexibilidade e eficiência na administração de terapias para equipes de saúde, e vidas mais longas e plenas para os pacientes — é isso que a Vantive aspira a oferecer.

Descrição

• Perform installation, calibration, preventive maintenance, and repairs on electro-mechanical medical equipment • Diagnose equipment failures, identify root causes, and implement corrective actions • Manage the assigned service territory, scheduling service calls, preventive maintenance, and travel efficiently • Maintain documentation of service activities, maintenance records, inventory transactions, and test equipment calibration • Plan and order parts and maintain inventory control • Train and guide customer personnel on equipment operation, maintenance, and inspection techniques • Communicate with customers about service status, arrival times, and issue resolution • Represent Vantive professionally with customers and colleagues • Mentor and support other service technicians and contribute to meetings, training, troubleshooting guides, and best-practice sharing • Recommend service improvements and keep leadership informed of operational needs and challenges • Participate in installation projects, field actions, and assigned initiatives; lead projects as needed • Ensure proper handling of delicate components and compliance with hospital, environmental, health, and safety policies • Travel to clinical and stakeholder sites for technical support, training, and meetings • Perform other duties as assigned

🎯 Requisitos

• Experience in biomedical engineering, including installation, maintenance, and repair of medical devices • Ability to diagnose issues, perform mechanical adjustments, and resolve complex equipment problems independently • Ability to work independently and manage an assigned territory • Strong interpersonal skills and professional, courteous conduct • Excellent verbal and written communication skills • Proficiency in Microsoft Office tools: Outlook, Word, Excel, Visio, Project, and PowerPoint • Ability to work in healthcare environments while adhering to PPE protocols • Ability to stand, kneel, bend, and regularly lift up to 50 lbs; occasional heavier lifting using appropriate aids • Ability to travel 50–75%, including overnight stays; willingness to drive long distances or fly • Valid driver’s license required • Associate’s degree or higher in Biomedical Engineering, Electrical/Electronic Engineering, Computer Science, or a related technical field; OR associate’s degree or higher in a non-related field with 3+ years of electro-mechanical troubleshooting experience; OR BMET certification with 3+ years of electro-mechanical troubleshooting experience; OR completion of a U.S. military electrical or electrical biomedical equipment technology program • Previous field service experience is strongly preferred • Alignment with Vantive’s cultural values: Care, Own it, Trust, and Innovate

🏖️ Benefícios

• Medical, dental and vision coverage starting on day one • Basic life, accident, short-term and long-term disability, and business travel accident insurance • Aon Pooled Employer Plan (Aon PEP) • Vantive 401(k) retirement savings plan • Robust investment options and financial education • Flexible Spending Accounts • Educational assistance programs • Paid holidays • Paid time off ranging from 20 to 35 days based on length of service • Family and medical leaves of absence • Paid parental leave • Commuting benefits • Employee Discount Program • Employee Assistance Program (EAP) • Childcare benefits

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