Director of Customer Success

🕒 Julho 3

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Vatica Health

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🏥 Saúde

⚕️ Seguro de Saúde

☁️ SaaS

💰 $1.200.000 Venture Round em 2013-11

Healthcare • Healthcare Insurance • SaaS

A Vatica Health é uma empresa de saúde que oferece soluções avançadas para ajuste de risco e qualidade de atendimento. Ao combinar equipes clínicas especializadas com tecnologia de ponta, a Vatica Health melhora o desempenho financeiro para planos de saúde e prestadores ao capturar códigos de diagnóstico precisos e reduzir os riscos de auditoria. O modelo da empresa aprimora a utilização dos serviços preventivos pelos prestadores e o engajamento dos pacientes, além de apoiar os programas de qualidade no momento das visitas dos pacientes. Com integração perfeita aos fluxos de trabalho dos prestadores, a Vatica Health se concentra em aumentar a precisão da codificação, conformidade e eficiência, beneficiando, em última instância, planos de saúde, prestadores e pacientes. Sua tecnologia agnóstica de EMR e consultores clínicos no local garantem a melhora na prestação de cuidados e resultados de bem-estar, particularmente através de serviços como Visitas Anuais de Bem-Estar.

Descrição

• The Director of Customer Success is accountable for the overall success, retention, expansion, and executive alignment of Vatica + Cozeva’s most strategic and complex client relationships. • This role operates as a senior leader and trusted executive advisor, owning multi-product engagements across risk adjustment, quality, analytics, and clinical programs. • The Director leads high-performing client success and engagement teams, drives measurable client outcomes, influences product and operational strategy, and ensures Vatica + Cozeva are positioned as indispensable partners in advancing value-based care. • Own executive-level relationships for a portfolio of large, complex, and strategic clients, serving as the primary point of accountability for overall partnership health, value realization, and growth. • Act as a trusted advisor to senior client leadership, deeply understanding client strategy, regulatory pressures, financial goals, and operational constraints. • Lead and facilitate joint client–Vatica executive governance forums, ensuring alignment on long-term strategy, priorities, performance, and escalation management. • Ensure clients achieve measurable outcomes across risk adjustment, quality, and value-based care performance, tied to contractual commitments and client success metrics. • Oversee development and delivery of executive business reviews (QBRs) that clearly articulate value, performance trends, ROI, and future opportunity. • Identify, shape, and close expansion opportunities, including cross-sell and upsell of Vatica + Cozeva capabilities, in partnership with Sales and Product. • Lead, mentor, and develop client success team, building a strong bench of talent capable of managing complex healthcare accounts. • Contribute to the design and continuous improvement of client success, onboarding, and engagement best practices across the organization. • Provide executive oversight for onboarding, implementation, and ongoing delivery of complex, multi-year client programs. • Ensure rigorous tracking of client performance metrics, adoption, financial impact, and risk indicators.

🎯 Requisitos

• 10+ years of progressive experience in healthcare, healthcare technology, or healthcare consulting, with significant time in client-facing leadership roles. • 3-5 years of strong experience leading cross-functional, matrixed teams and developing high-performing talent. • Demonstrated success leading large, complex healthcare client relationships, preferably involving Health Plans, IPAs, MSOs, ACOs, or large provider networks. • Must have a deep knowledge of value-based care, including: • - Risk Adjustment (e.g., CMS-HCC, HHS-ACA) • - Quality programs (e.g., HEDIS, Stars, MSSP/ACO) • Proven ability to operate at the executive and C-suite level, influencing strategy and navigating complex stakeholder environments. • Exceptional analytical, communication, and executive presentation skills, including advanced PowerPoint storytelling.

🏖️ Benefícios

• Competitive salary based on your experience and skills – we believe the top talent deserves the top dollar • Bonus Potential (based on role and is discretionary) – if you go above and beyond, you should be rewarded • 401k plans– we want to empower you to prepare for your future • Room for growth and advancement- we love our employees and want to develop within • Comprehensive Medical, Dental, and Vision insurance plans • Tax-free Dependent Care Account • Life insurance, short-term, and long-term disability • Excellent PTO policy (everyone deserves a vacation now and then) • Great work-life balance environment- We believe family comes first! • Strong supportive teams- There is always a helping hand when you need it