Senior Manager, Center of Expertise

🔥 18 horas atrás

☕ Washington – Remoto

☕ Washington – Remote

💵 $189.100 - $351.200 / ano

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

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Veeam Software

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2006

☁️ SaaS

🔒 Cibersegurança

🏢 Corporativo

💰 $500.000.000 Private Equity Round em 2019-01

SaaS • Cybersecurity • Enterprise

A Veeam Software é líder global em resiliência e proteção de dados, oferecendo software de proteção de dados autogerenciável para ambientes híbridos e multi-cloud. Sua Veeam Data Platform oferece soluções abrangentes para backup, recuperação e segurança de dados, com princípios de confiança zero e ferramentas impulsionadas por inteligência artificial para inteligência de dados. As ofertas da Veeam incluem serviços de backup e armazenamento seguros para plataformas como Microsoft 365, AWS e Google Cloud, suportando cargas de trabalho diversas, incluindo ambientes virtuais, físicos e SaaS. Com uma reputação de inovação e confiança do cliente, a Veeam atende a uma ampla gama de indústrias, garantindo resiliência de dados contra interrupções, como ataques de ransomware. Suas soluções permitem que as empresas alcancem liberdade de dados, armazenamento seguro e gestão eficiente, reforçando sua posição como um dos principais fornecedores de software de backup e recuperação empresarial em todo o mundo.

Descrição

• Lead and develop a team of 6–10 Domain Engineering Specialists, investing genuinely in their growth through technical coaching, structured career development, and a culture where people feel challenged, valued, and proud of the work they do. • Define and execute the team’s technical enablement roadmap, with a strong focus on emerging capabilities in AI/ML, cloud-native architectures, and cyber resilience. • Own the team’s involvement in complex, large-scale customer onboardings—multi-environment migrations, hybrid and multi-cloud transformations, and enterprise-wide resilience deployments that require deep architectural engagement and precise coordination. • Coach specialists to deepen expertise in ransomware recovery, immutable storage, multi-cloud data protection, and Kubernetes-native backup—and create clear paths for them to grow into recognized experts inside and outside of Veeam. • Build and scale a content and resource hub that extends the team’s reach beyond 1:1 customer engagements—including technical playbooks, reference architectures, self-service assessment tools, and evergreen enablement content. • Develop and run high-impact customer engagement programs—webinars, roundtables, virtual workshops, executive briefings, and community forums—that position Veeam’s expertise in front of broader audiences and create scalable touchpoints across the customer lifecycle. • Establish and maintain the team’s position as a credible technical authority in conversations with customer engineering, architecture, and executive stakeholders. • Drive process improvements and playbooks that scale impact without scaling headcount linearly. • Monitor operational KPIs and use data to identify coaching opportunities, capacity gaps, and emerging risk patterns across the customer portfolio. • Influence product and engineering roadmaps by synthesizing field-level insights into structured feedback loops. • Build and maintain cross-functional relationships with Sales, Product, Engineering, and Customer Success to ensure coordinated customer outcomes. • Serve as an executive-level escalation point for complex technical and strategic customer situations. • Model and reinforce a high-performance culture anchored in intellectual curiosity, ownership, and genuine care for customers and teammates alike.

🎯 Requisitos

• 8+ years of experience in technical customer success, solutions engineering, or related customer-facing technical roles—ideally within enterprise SaaS, cloud infrastructure, or data management. • 4+ years of people management experience, with a track record of building and scaling high-performing technical teams where culture is a competitive advantage, not an afterthought. • Deep expertise in data protection and cyber resilience—including ransomware recovery architectures, immutability strategies, air-gapped backup, and recovery time/point objectives at enterprise scale. • Hands-on familiarity with AI and machine learning concepts, including how organizations are operationalizing AI workloads and the data infrastructure that supports them (data pipelines, model training environments, vector databases, LLMOps). • Strong working knowledge of major cloud platforms (AWS, Azure, GCP) and cloud-native patterns—Kubernetes, containers, serverless, IaC (Terraform/Pulumi), and multi-cloud data governance. • Fluency in modern infrastructure concepts: hybrid cloud architectures, software-defined storage, disaster recovery as code, and observability stacks. • Ability to engage credibly in security framework discussions—Zero Trust, NIST CSF, CIS Controls, SOC 2, and regulatory environments (GDPR, HIPAA, FedRAMP). • Experience leading or owning large-scale, complex customer onboardings with multiple stakeholders, integrated environments, and significant technical and organizational complexity. • Proven ability to build scalable content programs—technical resource hubs, reference architectures, webinars, workshops—that extend expert knowledge to audiences well beyond direct engagement. • Demonstrated ability to lead teams through ambiguity in fast-moving, high-growth environments. • Strong executive communication skills—able to distill complex technical risk into business-impact narratives for CISO, CIO, and board-level audiences. • Experience using data and telemetry to drive coaching decisions and team performance improvements. • Adaptable, high-agency operator who sets direction without waiting for perfect information—and brings others along with them.

🏖️ Benefícios

• Unlimited paid time off, 12 paid holidays including 4 global VeeaMe Days for self-care and 24 paid volunteer hours annually through Veeam Cares • Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents • Medical, dental, and vision coverage starting on your first day • Mental health support, therapy sessions, and digital wellness tools via our Employee Assistance Program • 401(k) retirement plan with company matching contributions • Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time • AirVet: 24/7 virtual veterinary care at no cost • Legal services, identity protection, and supplemental health insurance options • Tax-advantaged spending accounts for healthcare, dependent care, and commuting • Opportunities to learn and grow through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events like our annual Global Day of Learning