Global Customer Success Manager

Vaga não está no LinkedIn

🕒 Julho 28

🍂 Massachusetts – Remoto

🍂 Massachusetts – Remote

💵 $100.000 - $110.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

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Veralto

SiteLinkedInTodas as Vagas

10.000+ funcionários

🤝 B2B

🍽️ Alimentos e Bebidas

🏢 Corporativo

B2B • Food & Beverage • Enterprise

A Veralto é uma empresa global que se define como líder em soluções tecnológicas essenciais, com o propósito de "Proteger os Recursos Mais Vitais do Mundo™". De acordo com seus materiais públicos, as empresas e marcas operacionais da Veralto se concentram em proteger o acesso à água limpa, garantir alimentos seguros e validar bens essenciais confiáveis. A organização enfatiza inovação, sustentabilidade, integridade e conformidade, e se posiciona como uma empresa controladora (holding) para negócios líderes de mercado que oferecem soluções tecnológicas para clientes em todo o mundo.

Descrição

• Owning the global post-sale customer journey, from onboarding through adoption, expansion, and retention • Leading Quarterly and Executive Business Reviews (QBRs/EBRs) with executive stakeholders • Developing and executing outcome-based Customer Success Plans • Driving product adoption and aligning customer objectives to measurable business outcomes and KPIs • Monitoring customer health, identifying risks, and proactively developing mitigation plans • Collaborating with Sales, Professional Services, Support, and Product teams to deliver an exceptional customer experience • Serving as the voice of the customer by providing feedback to influence product enhancements and roadmap discussions

🎯 Requisitos

• 5–10 years of experience in Customer Success, Consulting, Strategic Account Management, or a similar customer-facing role within a B2B SaaS environment • Experience managing enterprise and global customer accounts • Proven success leading QBRs/EBRs and engaging with executive-level stakeholders • Experience using CRM and Customer Success platforms such as Salesforce and Gainsight • Experience working with customers in the printing, packaging, or label industry, with an understanding of print production and packaging workflows • Experience working with Esko software solutions is a strong plus.

🏖️ Benefícios

• Health, dental, vision, and 401(k) with match starting Day 1! • Flexible working hours in a US Remote environment, empowering you to collaborate globally while managing your schedule with autonomy and balance • Comprehensive health benefits to support you and your family • A strategic, high-impact role where you partner with global enterprise customers and influence real business outcomes - not just manage accounts • Professional onboarding and continuous learning opportunities, • A highly collaborative, global team environment • Clear career growth and development pathways