Customer Success Manager

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🕒 Julho 28

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Vivian Health

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🏥 Saúde

🏪 Marketplace

🎯 Recrutamento

💰 $60.000.000 Private Equity Round - Vivian Health em 2022-04

Healthcare • Marketplace • Recruitment

Vivian Health é o principal marketplace para empregos na área de saúde, conectando profissionais da saúde a empregadores e agências de recrutamento. A plataforma agrega centenas de milhares de anúncios em posições de trabalho de viagem, efetivas, contratos locais, per diem/PRN e locum tenens (enfermagem, terapia, saúde aliada, etc. ), oferece construção de perfil, chat com recrutadores e transparência salarial, atendendo milhões de profissionais de saúde. A Vivian disponibiliza aplicativos móveis e ferramentas direcionadas a empregadores para ajudar instalações de saúde e recrutadores a buscar candidatos e gerenciar anúncios de emprego. Sediada em San Francisco, CA.

Descrição

• Drive real, measurable impact in the healthcare industry • Build meaningful relationships with healthcare staffing agencies and help them achieve success • Grow your career with a high-performing, collaborative team in a remote-first environment • Build Strategic Relationships: Develop trusted, long-term partnerships with key stakeholders at staffing agencies, helping them achieve their hiring goals and maximize the value of the Vivian platform • Drive Growth: Identify and execute upsell and cross-sell opportunities, improving platform adoption and driving measurable success for our clients • Ensure Success: Collaborate with clients to implement effective campaigns, troubleshoot challenges, and deliver a seamless, exceptional experience • Advocate for Clients: Be the voice of the customer internally, working with product, sales, and engineering teams to address client needs and enhance the platform • Foster Innovation: Identify new opportunities to improve processes, enhance customer engagement, and scale success across the agency segment

🎯 Requisitos

• Experience: 5+ years in Customer Success, Account Management, or a similar client-facing role, ideally within SaaS, marketplaces, or healthcare industries • Revenue Growth: Proven track record of managing and driving post-sales revenue growth and client retention • Account Expansion: Demonstrated ability to grow and expand accounts, identifying opportunities for long-term client success and mutual growth • Negotiation & Deal Strategy: Skilled in negotiation and developing creative deal structures that drive revenue and strengthen partnerships • Entrepreneurship: Self-starter with the ability to take initiative, think strategically, and thrive with minimal direction • Problem Solving: Strong analytical and critical thinking skills with the ability to resolve challenges independently • Communication Skills & Telling a Data Story: Excellent verbal and written communication abilities with strong personal presence in partner and customer-facing roles. Must be able to take data, form a compelling narrative, and deliver that narrative verbally and in slide presentations. • Customer-Centric Approach: A natural ability to empathize with clients and a relentless focus on helping them succeed • Organizational Skills: Exceptional ability to prioritize, schedule, manage time, and meet deadlines in a fast-paced, dynamic environment • Technical Fluency: Familiarity with CRM tools (e.g., Salesforce, HubSpot) and a strong aptitude for data-driven decision-making • Bonus points for: Knowledge of the healthcare staffing industry, Experience working with hospital recruiters or staffing agencies

🏖️ Benefícios

• Flexible Time Off • Comprehensive Health Insurance Plans, including HSA and FSA Options • 401K Retirement Savings Plan with Generous Employer Match • Generous Parental Leave • Work-from-home stipend • Access to Corporate Discount Program • Pet Insurance