HR Service Partner – Junior

🕒 Julho 16

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Veralto

SiteLinkedInTodas as Vagas

10.000+ funcionários

🏥 Saúde

🍽️ Alimentos e Bebidas

📦 Logística

Healthcare • Food & Beverage • Logistics

A Veralto é uma empresa global composta por 13 empresas operacionais e mais de 300 localizações ao redor do mundo. Com uma equipe de 16. 000 associados, a Veralto foca em trabalhos impactantes em áreas cruciais para o dia a dia, como água, alimentos e medicamentos. A divisão de Qualidade da Água da empresa gerencia, trata, purifica e protege a água em escala global, enquanto a divisão de Qualidade de Produto & Inovação garante a segurança e autenticidade de bens essenciais na cadeia global de suprimentos. Comprometida em promover um ambiente de trabalho diversificado e inclusivo, a Veralto investe no crescimento de seus colaboradores através de aprendizado prático e oportunidades de desenvolvimento de carreira, suportado por uma rede global e os recursos de uma empresa listada no S&P 500.

Descrição

• Serve as the first point of contact for HR-related inquiries from associates and leaders​ • Manage an assigned caseload through the ticketing system, ensuring timely and accurate resolution​ • Manage caseload to include but not limited to, responding to general inquiries and supporting transactional execution on processes such as preboarding, job and compensation changes, time and attendance, leave of absence, benefits, etc., ensuring that Service Level Agreements (SLAs) and service quality standards are exceeded every time • Resolve Tier 1 cases across all channels using knowledge databases, FAQs, and standard documentation​ • Escalate unresolved or complex cases to Tier 2 and 3 as required • Execute HR transactions in Workday as requested by People Leaders, HR partners, and associates​ • Ensure consistent application of HR policies and procedures​ • Support the creation, maintenance, and continuous improvement of knowledge articles and HR resources​ • Collaborate with internal teams to improve service delivery, efficiency, and accuracy​ • Maintain strict confidentiality and handle sensitive employee information appropriately

🎯 Requisitos

• 1 year in HR, customer service or administrative support (Log and manage tickets/cases in the system) • A High School Diploma or equivalent • Must be fluent in English and Spanish • Strong communication and problem-solving skills and high attention to detail • Technology system mindset and proficiency with the MS Office suite • Ability to work in a fast-paced and dynamic environment • Ability to demonstrate sound judgment in handling confidential and sensitive employee and business information, always maintaining strict confidentiality and compliance

🏖️ Benefícios

• Remote work model​ • Competitive salary • Attractive benefits​ • Flexible working hours​ • Structured onboarding and training​ • Career development and coaching opportunities​ • A collaborative and supportive team environment​