Director, Account Management – Pharma

🕒 Março 30

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🔴 Especialista

💰 Gerente de Contas

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Vi

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🤖 Inteligência Artificial

⚕️ Seguro de Saúde

☁️ SaaS

Artificial Intelligence • Healthcare Insurance • SaaS

A Vi é uma empresa que aproveita a inteligência artificial para ajudar organizações de saúde a melhorar os resultados de saúde dos membros e os retornos financeiros. A empresa fornece uma plataforma SaaS de IA que oferece soluções para aquisição eficiente, engajamento personalizado e retenção preditiva ao longo do ciclo de vida do membro. A Vi foca em maximizar a aquisição, inscrição, engajamento, retenção, vendas adicionais e resultados de saúde com ROI superior. Sua plataforma é projetada para reduzir o custo por aquisição, melhorar o engajamento e retenção de membros, e transformar operações com sua tecnologia de IA generativa. A Vi trabalha com grandes empresas globais de saúde para impulsionar resultados em escala, garantindo o cumprimento de padrões de privacidade e segurança de dados.

Descrição

• Own the end-to-end success of your accounts, ensuring every engagement delivers measurable client outcomes and creates a clear path to upsell and expansion. • Oversee the project lifecycle for enterprise accounts, managing timelines, resource allocation, and risk mitigation to ensure 100% on-time delivery of complex biopharma campaigns. • Convert 95% of POCs by delivering against client objectives with precision. Secure upsells and cross-sells by identifying new commercial opportunities and deepening Vi’s footprint within strategic accounts. • Build and maintain trusted relationships with VP and C-suite stakeholders across your accounts. • Work hand-in-hand with the Client Performance (CP) and Product teams to ensure the "how" of the execution meets the "what" of the commercial contract. • Manage $500K+ ARR contracts with a focus on SOW accuracy and scope discipline — protecting profitability while maintaining client confidence and driving toward renewal and expansion. • Build and refine a delivery playbook for the biopharma vertical that shortens time-to-value for new clients and creates a repeatable model for scaling Vi’s commercial footprint across the portfolio. • Leverage performance data to build compelling narratives for senior stakeholders that demonstrate measurable ROI and surface new opportunities for account growth.

🎯 Requisitos

• Proven track record of managing complex SaaS or platform deployments within the healthcare/biopharma space, with a commercial lens on client outcomes over technical deliverables. • Experience using PM methodologies (Agile, Waterfall, or Hybrid) to manage multi-stakeholder workstreams; PMP or similar certification is a plus. • Deep understanding of how to integrate performance marketing tech with client-side CRMs (e.g., Salesforce, Veeva), call centers, and patient data platforms. • Ability to troubleshoot technical roadblocks and provide "work-around" solutions that keep projects on track without compromising quality. • You understand enough about how Vi’s platform works to hold credible conversations at all levels — from CMO to ops lead. You use that fluency to unlock commercial opportunities, not just solve delivery problems. • Experience managing $500K+ ARR accounts where growth is driven by business outcomes, trusted relationships, and consistent delivery — not just technical milestones. • Comfortable owning the room in C-suite and VP-level conversations. You lead with business impact, ask the right strategic questions, and position Vi as a long-term growth partner — not just a vendor delivering a scope of work. • You are comfortable building processes where none exist and can navigate the ambiguity of a rapidly scaling tech environment.

🏖️ Benefícios

• No notable benefits mentioned