Referral Operations Manager

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🕒 Junho 4

🏖️ New Jersey – Remoto

🏖️ New Jersey – Remote

💵 $86.000 - $94.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

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Village Medical

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2014

⚕️ Seguro de Saúde

Healthcare Insurance

A Village Medical está revolucionando a atenção primária à saúde ao focar em tornar o atendimento mais acessível e personalizado, especialmente para adultos com mais de 65 anos. Com serviços que incluem visitas em clínica, em casa e virtuais, a Village Medical garante um cuidado abrangente e coordenado por meio de uma abordagem em equipe. Eles priorizam o bem-estar oferecendo planos de cuidado personalizados e aceitam a maioria dos seguros, incluindo planos Medicare Advantage. Sua presença ampla em mais de 680 locais, muitos deles dentro de Walgreens, permite que sejam facilmente acessíveis aos seus pacientes. O compromisso da Village Medical com seus pacientes é reforçado pela capacidade de gerenciar consultas e prescrições através do seu aplicativo gratuito, aumentando a conveniência e conectividade na gestão da saúde.

Descrição

• Provide oversight, management, coaching, development, and evaluation of the performance of the Supervisors on an ongoing basis following applicable performance standards. • Scheduling of all Supervisors to ensure proper shift coverage. • Driving care continuity for patients within Summit locations, ensuring patients are scheduled for their follow-up care as necessary. • Handling of escalated patient and site concerns. • Creating action plans that are effective in solving business issues for the department. • Create and deliver presentations to the Access Center Leadership team when necessary. • Understanding key informatics and metrics and utilizing data appropriately to manage labor, key operational goals, and site staff KPIs. • Monitor employee engagement and designs programs in partnership with the Access Center leadership to maintain high employee engagement. • Coordinate with vendor partner to drive vendor agent success. • Maintain and exceed department goals for management and throughput. • Attend regular meetings with the Clinical managers to review performance and address any concerns. • Coordinates and collaborates with the Access Center Leadership and recruitment team to ensure all staff hires and needs are up to date for Access Center. • Assist in reporting on department metrics back to Access Center leadership regularly. • Enforce and audit policies and procedures related to the flow of information and systems used. • Monitor phone volume and assist with calls when necessary.

🎯 Requisitos

• A bachelor’s degree is preferred but not required. • Minimum (3) Three years of experience as an Access/Call Center manager or comparable management experience. • Strong and Clear communication skills. • Working knowledge of EHRs – Electronic Health Records system is a plus. • Call center, referral, and/or appointment scheduling experience in a healthcare environment is a must. • Ability to analyze, review trends, and create action plans to mitigate areas of opportunity. • Must exhibit passion for outstanding results and compassion for those we work with and serve. • Happy and positive thinking, able to project this attitude around others. • Be willing to travel to clinical/Corporate locations, if needed. • Comfortable with constructive feedback and counseling management.

🏖️ Benefícios

• Medical • Dental • Life • Disability • Vision • FSA coverages • 401k savings plan