Education Program Designer – Contract

Vaga não está no LinkedIn

🕒 Outubro 22

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $65 - $85 / hora

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

✍️ Designer

👻 Score fantasma 0%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Por que essa pontuação:

• Aberta há 20 dias.
• As vagas desta empresa costumam ser preenchidas em 22 dias.

Candidatar-se

Encontrar Vagas Remotas Similares

Vitally.io

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2020

💼 Consultoria

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Vitally. io é uma plataforma inovadora de Sucesso do Cliente projetada para automatizar e otimizar estratégias de gestão de clientes. Com foco em melhorar a produtividade, visibilidade e colaboração da equipe, a Vitally fornece insights em tempo real, integra-se perfeitamente com pilhas de tecnologia existentes e oferece suporte às equipes de sucesso do cliente em diversas funções. Suas ofertas incluem ferramentas para automação, acompanhamento de projetos e engajamento do cliente, todas destinadas a impulsionar um impacto comercial mensurável e melhorar as experiências dos clientes.

Descrição

• Design learning pathways for administrators, day-to-day users, and executive sponsors across customer stages • Create self-paced courses, live sessions, and scenario-based assessments • Build education teaching Customer Success concepts such as renewals, retention, and churn risk, along with Vitally automation, tracking, and reporting • Plan and design customer learning programs and certifications with Product, Support, and CS subject matter experts • Convert product knowledge into engaging e-learning, interactive courses, and video content; script, record, and edit videos • Build or direct the first wave of content before each launch stage • Own the instructional design lifecycle from needs analysis and content gap reviews through assessment design and business-outcome evaluation • Build reusable workflows, templates, and quality standards for the Vitally Academy • Measure build-time savings and learner outcomes including time to first value, adoption, and how-to ticket volume • Co-build with internal team members and leave a documented operating model for ongoing program maintenance • Collaborate with Marketing on content, voice, editorial standards, and production • Work with Community and Education on peer learning and office hours • Partner with Knowledge and Automation to align help content with the curriculum • Partner with CSMs to identify customer obstacles and with Product for early access to changes

🎯 Requisitos

• 5+ years in instructional or learning design for external customers, not internal employee training • Experience designing customer education for a new product or major platform change at a SaaS company, with a portfolio and outcomes to show • Strong adult learning fundamentals, including backwards design, clear objectives, and assessment design • Learning architecture skills, including role-based paths, sequencing, and certification or badging • Hands-on experience with authoring tools, video and short-form content, including editing own videos, and an LMS tool • Experience measuring work, tying learning to adoption and ticket deflection, and changing content based on data • Comfort with ambiguity as the product evolves • Ability to work across Marketing, Product, and CS without much direction • Bonus: experience teaching a fast-changing, AI-driven, or data-heavy product • Bonus: uses AI in own content workflow and understands where it helps and where it does not • Bonus: built a program others continued running after departure • Bonus: background with a Customer Success platform or B2B analytics product • Bonus: experience administering a customer education LMS

🏖️ Benefícios

• Full-time contract schedule from mid-December 2026 through June 2027, then tapering to approximately 10 hours per week • Productive, respectful, friendly, fun, hard-working, intelligent, and mature work environment • Opportunities to collaborate across Marketing, Community, Education, Knowledge and Automation, Customer Success, and Product teams

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo