Field Service Manager

🕒 Abril 12

🔔 Pennsylvania – Remoto

🔔 Pennsylvania – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

Candidatar-se

Encontrar Vagas Remotas Similares

Receber Emails de Vagas Remotas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Viwinco Windows

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 1982

🔧 Hardware

🤝 B2B

Hardware • B2B

A Viwinco Windows é uma fabricante americana de janelas e portas de vinil sob medida de alto desempenho para os mercados de construção nova e de reposição. A empresa oferece várias linhas de produtos (S-Series, Cambridge, Edgemont, OceanView resistentes a impactos) e uma variedade de estilos e opções, além de dar suporte aos seus produtos com garantias, biblioteca de peças, documentação técnica e uma rede de distribuidores, empreiteiros e instaladores preferenciais. A Viwinco destaca a produção interna, entrega rápida, serviço de garantia e suporte ao cliente, tanto para instaladores profissionais quanto para clientes finais.

Descrição

• Provide direct and multi-level leadership for field technicians, coordinators, and service managers. • Manage and support a remote workforce while maintaining strong team engagement. • Review and approve weekly timecards and PTO requests. • Establish and maintain in-field service standards across all markets. • Ensure warranty and chargeable service work is delivered accurately, efficiently, and professionally. • Maintain a customer-first mindset and promote first-call resolution. • Partner closely with Sales and Customer Service teams to ensure total customer satisfaction. • Support escalated service situations and help drive effective resolutions. • Lead the execution and optimization of the Salesforce Field Service platform. • Ensure the team fully utilizes systems for scheduling, reporting, and service tracking. • Maintain accurate and timely documentation and reporting. • Identify opportunities to expand Chargeable Service revenue streams. • Improve service delivery with a lean, efficient approach that differentiates Viwinco in the marketplace. • Travel up to 50% for training, field supervision, and customer escalations. • Work effectively from the office, remotely, and on the road.

🎯 Requisitos

• 3–5 years of management experience in window service, installation, or a similar construction-related field • Experience leading teams in a matrixed or multi-location environment • Strong understanding of patio door and window service/repair • Experience using and improving Salesforce Field Service or similar platforms • Excellent verbal and written communication skills • Strong presentation and training abilities • Ability to analyze reports, identify trends, and solve complex problems • Highly organized with strong attention to detail • Empathetic approach to customer concerns • Strong commitment to customer service and first-call resolution.

🏖️ Benefícios

• Opportunity to lead a growing service organization • Work with a team committed to quality and customer satisfaction • Make a direct impact on service innovation and operational excellence