Corporate IT Support Specialist

🕒 Maio 21

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Vultr

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2014

🤖 Inteligência Artificial

🤝 B2B

🔧 Hardware

🔥 Investimento no último ano

💰 $329.000.000 Debt Financing - Vultr em 2025-06

Artificial Intelligence • B2B • Hardware

A Vultr é um provedor global de infraestrutura em nuvem que oferece máquinas virtuais sob demanda, servidores bare-metal, instâncias aceleradas por GPU, bancos de dados gerenciados, armazenamento de objetos e em blocos, Kubernetes e serviços de rede. A plataforma enfatiza cargas de trabalho de IA e HPC com uma ampla seleção de GPUs AMD e NVIDIA, rede rápida e mais de 32 regiões de data centers, além de um marketplace de aplicativos implantáveis e APIs amigáveis para desenvolvedores. A Vultr tem como público-alvo desenvolvedores e empresas que buscam alternativas de computação e armazenamento em nuvem acessíveis, escaláveis e em conformidade com os regulamentos em relação aos hyperscalers.

Descrição

• Own the daily helpdesk ticket queue, triaging and resolving issues across hardware, software, and access requests within established SLAs • Troubleshoot endpoint issues on macOS and Windows devices for fully remote employees, escalating complex problems to senior IT staff when appropriate • Administer core SaaS platforms (Google Workspace, Slack, Zoom, and similar tools), including user provisioning, license management, and group permissions • Manage employee onboarding and offboarding end-to-end, including hardware shipping, account creation, access provisioning, and timely deprovisioning • Configure and maintain endpoints through MDM platforms (Intune, or equivalent), ensuring devices remain compliant with security policies • Support identity and access management workflows in Okta (or equivalent SSO/IdP), including SSO integrations, MFA enforcement, and group-based access • Maintain an accurate hardware and software asset inventory, tracking devices throughout their lifecycle from procurement to retirement • Develop clear documentation, runbooks, and self-service resources that empower employees and reduce repeat tickets • Engage with employees through chat, video, and ticketing channels to deliver a responsive, white-glove support experience across multiple time zones • Partner with Security, People Operations, and senior IT teammates on larger initiatives, audits, and tooling rollouts

🎯 Requisitos

• 2+ years of experience in a helpdesk, IT support, or corporate IT administrator role, preferably supporting a remote or distributed workforce • Hands-on experience troubleshooting macOS and Windows endpoints, including hardware, software, networking, and peripheral issues • Working knowledge of SaaS administration across platforms such as Google Workspace, Slack, Zoom, and similar collaboration tools • Experience with identity and access management platforms (Okta, JumpCloud, Azure AD/Entra ID, or equivalent), including SSO, MFA, and group-based provisioning • Familiarity with MDM/endpoint management tools such as Jamf, Intune, Kandji, or equivalent • Experience with ticketing and ITSM platforms (Jira Service Management, Freshservice, Zendesk, or similar) • Strong written and verbal communication skills, with the ability to explain technical concepts clearly to non-technical users • Demonstrated customer service mindset with a track record of delivering responsive, white-glove support • Ability to manage multiple priorities independently in a fast-paced, fully remote environment • Industry certifications such as CompTIA A+, Network+, Security+, Apple Certified Support Professional, or Microsoft 365 Certified are a plus

🏖️ Benefícios

• 100% company-paid insurance premiums for employee medical, dental and vision plans. • 401(k) plan that matches 100% up to 4%, with immediate vesting • Professional Development Reimbursement of $2,500 each year • 11 Holidays + Paid Time Off Accrual + Rollover Plan • Commitment matters to Vultr! Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year • $500 stipend for remote office setup in first year + $400 each following year • Internet reimbursement up to $75 per month • Gym membership reimbursement up to $50 per month • Company paid Wellable subscription