VP, IT Operations

🕒 Agosto 6

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🔴 Especialista

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Vytalize Health

SiteLinkedInTodas as Vagas

201 - 500 funcionários

🏥 Saúde

☁️ SaaS

⚕️ Seguro de Saúde

💰 $100.000.000 Series C - Vytalize Health em 2023-02

Healthcare • SaaS • Healthcare Insurance

A Vytalize Health é uma empresa de tecnologia e serviços de saúde que auxilia consultórios de atenção primária e Organizações de Cuidados Responsáveis (ACOs) na transição para o cuidado baseado em valor. Ela combina análises orientadas por dados, suporte clínico virtual e domiciliar, além de serviços de gestão de cuidados para melhorar os resultados dos pacientes, viabilizar serviços remotos aprovados pelo Medicare para condições crônicas e ajudar práticas a obter economias compartilhadas em contratos baseados em valor. A Vytalize faz parcerias com médicos independentes, consultórios em grupo, centros de saúde comunitários e ACOs existentes para fornecer capacitação clínica, fluxos de trabalho adaptados às práticas e insights de desempenho.

Descrição

• Lead and manage the IT help desk and customer service function, establishing SLAs, escalation protocols, service standards, and service-delivery KPIs. • Oversee identity and access management, IT hardware and software asset lifecycles, asset inventory, and device imaging. • Partner with the CISO to ensure devices are patched, hardened, and compliant with security policies. • Administer and optimize Microsoft M365, including Exchange, Teams, SharePoint, and OneDrive. • Manage the enterprise phone system and vendor relationships. • Oversee JIRA Service Management configuration and administration. • Own the mobile device management program, including enrollment, configuration, monitoring, retirement, security policies, encryption, remote wipe, and access controls. • Serve as the primary IT Operations partner to the CISO on security directives, patch management, audits, risk assessments, and incident response. • Establish ITIL-aligned incident, change, problem, and asset-management processes. • Define, track, and report operational metrics; lead continuous-improvement and change-management initiatives. • Maintain runbooks, SOPs, knowledge-base articles, and SOC 2 documentation and control evidence. • Lead, mentor, hire, evaluate, and develop the IT operations team. • Plan staffing, tooling, processes, vendor relationships, and contracts to support organizational growth. • Guide improvement and technology projects from initiation through closure, including scope, timelines, resources, budgets, deliverables, success criteria, and post-implementation reviews. • Ensure IT operations controls align with SOC 2 Trust Service Criteria.

🎯 Requisitos

• 7+ years of progressive experience managing IT operations, preferably within a scaling organization. • Healthcare IT experience, including familiarity with HIPAA and healthcare compliance obligations. • Experience managing help desk operations, endpoint and asset management, and enterprise productivity platforms. • Hands-on experience with mobile device management solutions. • Experience administering JIRA Service Management or comparable ITSM platforms. • Experience with SOC 2. • Experience building and maturing IT operations metrics, dashboards, and reporting frameworks. • Experience leading organizational or technology change-management initiatives. • Deep understanding of IT service-management principles and operationalizing them at scale. • Strong analytical mindset for defining, tracking, and acting on operational metrics. • Excellent communication skills for translating technical matters to executive and clinical audiences. • Ability to build collaborative partnerships with the CISO, CIO, and business stakeholders. • Strong organizational and project-management capabilities, with ability to manage multiple priorities in a fast-paced environment. • Ability to build, lead, and develop high-performing teams. • Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field is preferred; equivalent combination of education and experience considered. • Microsoft M365 administration experience is preferred. • ITIL Foundation certification preferred; higher-level ITIL certification a plus. • Microsoft 365 certifications or comparable credentials preferred. • Familiarity with value-based care or similar healthcare delivery models preferred. • Commitment to continuous improvement and staying current with evolving IT operations practices and technologies.