Account Manager

Vaga não está no LinkedIn

🕒 Outubro 9

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💰 Gerente de Contas

👻 Score fantasma 12%

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WAVE Corporation

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 1987

☁️ SaaS

🏢 Corporativo

📣 Marketing

SaaS • Enterprise • Marketing

A WAVE Corporation é uma empresa de software que oferece o MediaBank, uma plataforma de gerenciamento de ativos digitais (DAM) que centraliza e protege imagens, vídeos, documentos e textos para produção criativa. O MediaBank suporta distribuição através de web, impressão, multimídia, e-mail e embalagem, inclui plugins, recursos de fluxo de trabalho e publicação, e é projetado para atender grandes empresas distribuídas geograficamente. A WAVE destaca soluções configuráveis, suporte liderado por desenvolvedores e melhoria da produtividade e gerenciamento de processos das equipes criativas.

Descrição

• Own the full renewal lifecycle for a defined portfolio, from 90-day-out planning through contract signature • Initiate, lead, and close renewal conversations • Lead pricing negotiations, contract term discussions, and multi-year deal structures • Manage discounting decisions and non-standard commercial terms with Finance and Legal • Process and document churn and downsell outcomes; lead churn review meetings with CSM counterparts • Maintain accurate renewal forecasting in CRM with risk flags and confidence levels • Execute upsell and cross-sell motions end-to-end • Act on upsell signals flagged by CSMs in CRM • Own ECI assessments and determinations • Identify and pursue expansion opportunities across Platinum, Voice AI, multi-product, and multi-year structures • Collaborate with Sales leadership on whitespace analysis and expansion prioritization • Own C-suite and economic buyer relationships • Lead executive introductions and Executive Business Reviews • Facilitate EBRs and complete commercial follow-up actions • Lead commercial save conversations when churn risk is real • Own customer escalations to C-suite or CEO level • Lead Platinum and Voice AI rollout steering and escalation with customers • Secure testimonials, case studies, and joint presentations • Identify customers for advisory boards, reference calls, and co-marketing opportunities • Own new customer handoff from Sales to Customer Success • Lead strategic or commercial onsite visits • Provide structured field feedback to Product, Marketing, and Executive leadership • Partner daily with CSMs on account intelligence, customer health, EBR preparation, and churn risk response • Engage Product on commercially significant roadmap input and feature requests • Work with Finance and Legal on approvals, pricing exceptions, and non-standard terms • Provide the VP of Account Management and leadership with portfolio updates, risk flags, and renewal forecasts

🎯 Requisitos

• 3–7 years in Account Management, Customer Success with commercial ownership, or a revenue-carrying customer-facing role • Demonstrated track record of owning renewals and hitting GRR or Net Revenue Retention targets • Experience managing complex contract negotiations with mid-market or enterprise customers • Comfortable engaging at VP and C-suite levels; able to drive business conversations grounded in customer outcomes • Strong commercial instincts: can identify opportunity, build a business case, and close • Ability to travel up to 25% • Background in SaaS, Health IT, or revenue cycle / practice management technology preferred • Familiarity with GRR and NRR as commercial operating metrics preferred • Experience with CRM platforms, Salesforce preferred • Prior experience leading or participating in Executive Business Reviews preferred • Commercial mindset — think in customer value, risk, and revenue impact • Relationship depth — build genuine trust at the executive level • Clear lane discipline between Account Management and Customer Success • Organized and proactive book-of-business management • Collaborative approach • Resilience in difficult renewal and churn conversations

🏖️ Benefícios

• Ability to travel up to 25% • Input into playbooks, processes, and tooling • Collaboration with Customer Success, Sales, Product, Finance, and Marketing teams