Senior Product Manager, Risk Operations

🕒 Julho 8

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Wave HQ

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2010

💼 Consultoria

📣 Marketing

💸 Finanças

Consulting • Marketing • Finance

A Wave HQ é uma empresa de serviços financeiros que fornece um conjunto de ferramentas de gestão financeira projetadas para ajudar pequenos empresários. A plataforma oferece recursos como faturamento, pagamentos online, contabilidade e folha de pagamento, tudo em um sistema integrado. A Wave HQ tem como objetivo simplificar o processo de gestão financeira para os pequenos empresários, permitindo que eles gerenciem faturas, rastreiem receitas e despesas e processem folhas de pagamento de forma eficiente. A empresa é direcionada a freelancers, contratantes, consultores e empreendedores autônomos, fornecendo-lhes um painel amigável ao usuário e acesso a serviços de contabilidade, contabilidade e consultoria de folha de pagamento.

Descrição

• Define the long-term vision for Wave’s Risk & Payment Operations Platform • Establish a unified strategy for operational workflows, decisioning, case management, and controls • Identify opportunities to reduce manual effort through automation and scalable platform capabilities • Balance operational efficiency, regulatory requirements, risk management, and customer experience • Build the systems that enable teams to investigate, review, approve, monitor, and manage customer activity • Define and improve operational workflows across risk reviews, compliance processes, fraud investigations, holds, reserves, disputes, and escalations • Create intuitive tooling that helps internal teams make consistent and effective decisions • Partner with stakeholders to eliminate operational bottlenecks and improve team productivity • Define platform capabilities for rules management, decision orchestration, case management, audit trails, and workflow automation • Partner with Engineering and Data teams to establish scalable foundations for operational decision-making • Create reusable platform services that can support multiple operational use cases across the business • Ensure systems are observable, measurable, and continuously improving • Advocate for customer experience within operational and risk-related workflows • Ensure operational processes are transparent, predictable, and minimize friction for legitimate customers • Partner with Support and Customer Success teams to improve communication and resolution experiences • Measure the impact of operational decisions on customer trust and satisfaction • Serve as the product leader for internal operations platforms across Payments • Align stakeholders across Product, Engineering, Risk, Compliance, Finance, Support, and Data • Drive prioritization and strategic decision-making in a highly cross-functional environment • Communicate platform strategy, progress, and outcomes to senior leadership

🎯 Requisitos

• 6+ years of Product Management experience, with a proven track record in high-growth fintech environments or driving product strategy through critical scaling phases. • Deep expertise in payments, financial operations, and navigating SMB-specific risk challenges in payments or payroll. • Experience applying machine learning or AI-based approaches to fraud detection, mitigation, and automated decisioning. • Demonstrated success building complex systems from the ground up within SaaS, payments, or highly operational environments. • Excellent communication and stakeholder management skills, with a history of aligning engineering, product, and diverse operational teams. • Experience designing and launching platform infrastructure, case management systems, workflow engines, and operational tooling. • Strong systems thinking with the ability to design end-to-end workflows, leverage decision engines/rules systems, and implement process automation. • Thorough understanding of compliance-driven requirements and relevant industry standards (e.g., AML, PCI-DSS, NACHA).

🏖️ Benefícios

• Bonus Structure • Employer-paid Benefits Plan • Health & Wellness Flex Account • Professional Development Account • Wellness Days • Holiday Shutdown • Wave Days (extra vacation days in the summer) • Get A-Wave Program (work from anywhere in the world up to 90 days)