Senior Manager, Strategic Rideshare Operations – Growth

🕒 Maio 1

🤠 Texas – Remoto

🤠 Texas – Remote

⏰ Tempo Integral

🟠 Sênior

⚙️ Operações

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Walker Bowen Talent Partners

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 2019

🤝 B2B

🎯 Recrutamento

B2B • Recruitment • Human Resources

Walker Bowen Talent Partners é uma firma de consultoria em talentos especializada no crescimento de startups e empresas em rápida expansão, fornecendo a elas equipes dinâmicas de alto desempenho e líderes. Eles oferecem uma gama de serviços, incluindo recrutamento experiente, executivos fracionados, recursos humanos, marketing e desenvolvimento organizacional, adaptados para apoiar empresas na navegação de desafios únicos e alcançar o sucesso. Sua abordagem de parceria enfatiza a construção de relações fortes para implementar estratégias eficazes que fomentam a inovação, integridade e colaboração.

Descrição

• Build and optimize the end-to-end driver funnel, including sourcing, signup, credentialing, activation, and retention • Identify and activate high-value driver channels such as Uber/Lyft drivers, existing NEMT drivers, and local recruits • Design and execute recruiting experiments across events, outreach, referrals, and incentive structures • Translate driver objections, drop-off points, and churn insights into improvements across onboarding, communications, and support • Develop market-specific playbooks for low-density environments focused on trust, earnings predictability, and route quality • Evaluate and prioritize markets, neighborhoods, and driver segments for launch and scale • Build and refine operating playbooks across onboarding, credentialing, training, dispatch, ride execution, and payouts • Partner with Credentialing, Legal, and Compliance to ensure regulatory adherence and audit readiness across markets • Collaborate with Product and Strategy to improve systems including Salesforce workflows, routing logic, and driver experience • Help shape pricing, route design, acceptance rules, and support flows to meet reliability and unit economics goals • Develop scalable SOPs to transition IDN from pilot to broader rollout • Identify operational gaps early and implement solutions before they scale • Spend time in-market to understand driver behavior, local dynamics, and route feasibility • Build relationships with drivers and community partners while influencing without direct authority • Bring field insights into strategic decisions on recruiting, onboarding, routing, and retention • Operate effectively in ambiguity, balancing speed with sound judgment in a regulated healthcare environment • Contribute to IDN organizational design, hiring, and workflow development as the network grows • Own key marketplace metrics including funnel conversion, driver activation, ride completion, retention, and member experience • Use data and field insights to improve supply efficiency, route quality, and driver satisfaction • Rapidly test hypotheses, run experiments, and codify learnings into repeatable playbooks • Stay current on marketplace and contractor network best practices to improve performance and scalability

🎯 Requisitos

• 5+ years of experience in marketplace operations, city/regional operations, launch operations, supply growth, or similar high-ownership roles • Proven experience building or scaling a distributed workforce, contractor network, or partner ecosystem • Demonstrated ownership of acquisition, activation, retention, and reactivation funnel metrics • Strong analytical and operational judgment with experience using data, dashboards, and experimentation to drive decisions • Excellent communication and stakeholder management skills across independent contractors and cross-functional teams • Strong entrepreneurial mindset with the ability to operate in ambiguity and fast-paced environments • Willingness to travel frequently and spend time in-market, particularly in Texas • Bachelor’s degree or equivalent practical experience

🏖️ Benefícios

• Career growth and development opportunities in a mission-driven organization • Competitive salary, annual bonus opportunities, and equity options • Comprehensive medical, dental, and vision insurance • 401(k) with company match • Generous PTO, paid company holidays, and paid parental leave