Associate Director – Admissions

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🕒 Maio 5

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $80.000 - $120.000 / ano

⏰ Tempo Integral

🟠 Sênior

👔 Diretor

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Archer

SiteLinkedInTodas as Vagas

51 - 200 funcionários

☁️ SaaS

🤝 B2B

🏢 Corporativo

SaaS • B2B • Enterprise

A Archer é uma organização especializada em soluções de chat ao vivo online, fornecendo interfaces de entrada para chat e mensagens para suporte ao cliente. Eles oferecem ferramentas de comunicação sem interrupções que ajudam as empresas a interagir com seus clientes em tempo real por meio de sistemas de chat confiáveis e seguros.

Descrição

• Oversee a team of Admissions Advisors to manage and execute the enrollment process effectively • Support, strategically plan, and collaborate with partner campuses • Develop, train, and maintain quality staff • Enhance and maintain effective communication and relationships within Archer Education • Work closely with partner campuses to ensure enrollment processes are being executed in a manner that is best for the student and the college/university • Make strategic and operational decisions to ensure the execution of an efficient and student-focused admissions process • Maintain a thorough working knowledge of all online programs and all internal and external policies, procedures, and requirements of our partner schools • Ensure assigned enrollment plans are met or exceeded through supervising and monitoring reps and individual contributions • Responsible for training Admissions Advisors to ensure they have the necessary product knowledge to accurately present college programs • Ensure admissions staff are exercising discretion within process and following compliance guidelines • Responsible for quality assurance of the team (listening to phone calls and providing feedback) • Handle escalated student or staff concerns • Interview, hire, and train new staff and leaders • Oversee the daily operations of the admissions team • Provide constructive and timely performance evaluations • Handle discipline and termination of employees in accordance with company policy • Provide work direction and problem-solving assistance to other individuals • Supervise staff, including scheduling and assigning work, reviewing performance, and recommending salary increases, promotions, transfers, demotions, or terminations.

🎯 Requisitos

• Thorough knowledge of the college admissions process • A proven track record of achieving measurable results in a fast-paced, deadline-driven department • Commitment to customer service with a continuous focus on improvement • Demonstration of effective verbal and written communication skills • Strong ability to motivate others • Ability to manage multiple database systems • Ability to train and support other staff members • Strong quantitative, analytical, and reporting skills • Demonstration of strong planning, initiative, and problem-solving skills • Bachelor's Degree • Experience overseeing individual contributors • 3+ years of admissions, customer service, or sales experience

🏖️ Benefícios

• medical, dental and vision plans • paid time off • sick days • 401k plans and a full contribution match up to 4% • Up to 12 weeks of parental leave with 6 weeks paid • up to $5,250 per year in tuition reimbursement for continuing education • flexible working environment and schedule