Customer Success Manager

🕒 Setembro 9, 2025

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We Are Working

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2019

💼 Consultoria

📣 Marketing

📦 Logística

Consulting • Marketing • Logistics

We Are Working é um serviço de assistente virtual dedicado a ajudar pequenas empresas, empreendedores e escritórios profissionais a aumentar sua produtividade e lucratividade. Ao oferecer suporte especializado em tarefas administrativas, marketing, vendas, contabilidade, pesquisa e recrutamento, We Are Working permite que os clientes se concentrem em suas atividades principais sem se sentirem sobrecarregados com as tarefas do dia a dia. Sua equipe de assistentes virtuais selecionados, equipada com as habilidades necessárias para gerenciar diversas cargas de trabalho, garante a execução eficiente das tarefas, permitindo, em última análise, que os clientes recuperem tempo e melhorem seu fluxo de trabalho geral.

Descrição

• Build and maintain strong, long-term relationships with customers, ensuring their ongoing success and satisfaction. • Proactively identify and evaluate customer needs, providing tailored solutions and guidance. • Enhance customer training programs to ensure customers are fully leveraging our services. • Serve as a customer advocate within the company, ensuring their feedback informs process improvements. • Drive customer engagement and encourage upgrades where relevant to contribute to retention and growth. • Promote customer loyalty and build trust and transparency in all interactions. • Collaborate with cross-functional teams to resolve issues and create a seamless customer experience. • Track, measure, and report on key metrics such as customer satisfaction, retention, and revenue growth.

🎯 Requisitos

• 3+ years of relevant experience in customer success, account management, or related roles. • Manager experience is a plus. • Exceptional verbal and written communication skills. • Strong interpersonal and customer service skills with a passion for helping others. • Bachelor's degree in Business, Marketing, or a related field is a plus. • Excellent organizational skills and a keen attention to detail. • Proven time management abilities, with the capability to meet deadlines and prioritize effectively. • Analytical mindset with problem-solving capabilities and a proactive approach. • Demonstrated leadership and supervisory skills. • Proficiency in Microsoft Office Suite or similar tools; familiarity with CRM systems is a plus. • Completion of pre-screeners during the application process is required.

🏖️ Benefícios

• 100% remote / online • Schedule: 9:00 AM - 5:00 PM EST