Designated Services Engineer

🕒 Setembro 30

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

👷🏻‍♀️ Engenheiro

👻 Score fantasma 11%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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WEKA

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2013

🤖 Inteligência Artificial

🏢 Corporativo

🤝 B2B

💰 $140.000.000 Series E - WEKA em 2024-05

Artificial Intelligence • Enterprise • B2B

A WEKA é uma empresa focada em soluções empresariais que fornece uma "Plataforma de Dados Nativa para IA". Os materiais disponíveis mencionam um portal de suporte da WEKA usado para acesso de clientes e gestão de contas, indicando que a empresa oferece software de plataforma e suporte para cargas de trabalho de IA/dados voltadas para clientes empresariais.

Descrição

• Ensure WEKA's customer success and contribute to five-star Gartner reviews • Provide technical expertise to top-tier customers and strengthen customer relationships • Collaborate with Account Teams to understand customers' business requirements, technical needs, and system environments • Serve as the primary technical liaison between customers and Engineering regarding feature gaps, reliability concerns, and documentation improvements • Troubleshoot and resolve technical issues, escalating to Engineering when necessary • Provide feedback to Engineering to improve product supportability, usability, and serviceability • Support pre-sales engineers, partners, and resellers with technical expertise • Proactively monitor WEKA systems using remote monitoring tools • Own, track, and document customer issues through the ticketing system • Communicate with customers, partners, and internal teams • Contribute to internal and customer-facing documentation, including FAQs and knowledge-base articles • Manage multiple projects and support cases concurrently • Advocate for customer concerns and represent WEKA externally • Develop subject matter expertise in WEKA and customer technologies • Participate in on-call, follow-the-sun support rotations as needed • Work alternative hours, including nights, weekends, and holidays, and potentially travel regionally/internationally

🎯 Requisitos

• 10+ years in customer-facing technical roles, solving complex enterprise infrastructure issues • Ability to diagnose hardware failures, network congestion, and performance bottlenecks • Enterprise infrastructure L3 or higher support experience (Linux-based storage, networking, virtualization, cloud, etc.) • Strong technical troubleshooting in multi-platform, distributed environments • Strong understanding of distributed storage systems • Expertise in Linux/Unix administration • Deep understanding of networking (Infiniband, Ethernet, DPDK, UCX), cloud computing, and distributed storage • Proficiency in Python, Bash, and experience with automation scripting for system monitoring and troubleshooting • Knowledge of POSIX, NFS, S3 protocols, log management, and monitoring tools (Prometheus, Grafana) • Experience with JIRA, Confluence, Slack, and other collaboration tools • Experience collaborating between customer support and product development teams • Familiarity with Kubernetes, Containers, LXC, and cloud platforms (AWS, Azure, OCI, GCP) • Prior experience managing large-scale HPC clusters • Strong technical writing skills and a creative approach to problem-solving

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