Franchise Tech Systems Specialist

🕒 Junho 25

⛰️ Colorado – Remoto

⛰️ Colorado – Remote

💵 $70.000 - $80.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

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WellBiz Brands, Inc.

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 1983

🏥 Saúde

🏨 Hospitalidade

💄 Beleza

Healthcare • Hospitality • Beauty

A WellBiz Brands, Inc. é uma líder em negócios baseados em experiências que visam mudar vidas. Através de cinco marcas de franquias distintas, incluindo Amazing Lash Studio®, Drybar®, Elements Massage®, Fitness Together® e Radiant Waxing™, a empresa opera mais de 750 locais. A WellBiz foca em franquear marcas de consumo orientadas para o crescimento que oferecem experiências excepcionais baseadas em serviços, refletindo seus valores fundamentais de diversão, propriedade, respeito, paixão e integridade. A empresa se dedica a atender às necessidades dos consumidores conscientes de saúde e beleza, oferecendo serviços de qualidade que melhoram seu estilo de vida e bem-estar.

Descrição

• Provide timely, professional support to franchisees and internal partners through ticketing systems, email, and direct collaboration with operations teams. • Investigate and troubleshoot software/system issues by gathering relevant details, reviewing available documentation, validating expected versus actual behavior, and identifying potential root cause. • Resolve issues within scope and escalate appropriately to vendors, internal partners, or leadership when needed. • Assist with testing and implementation of new system functionality, platform updates, configuration changes, and operational workflows. • Maintain a working understanding of POS and business system needs across multiple franchise brands. • Manage administrative and system-related tasks for franchise openings, ownership transfers, location closures, and related operational changes. • Prepare, submit, validate, and audit data files or reports to support accurate vendor updates and system changes. • Support software rollouts by assisting with testing, documentation, communication, issue tracking, and post-launch validation. • Identify risks, inconsistencies, or downstream impacts in system changes and communicate them clearly before action is taken.

🎯 Requisitos

• Minimum two years of experience supporting, administering, or troubleshooting business-critical software systems. • Experience with appointment-based POS systems strongly preferred; experience with Mindbody and Booker highly valued. • Experience in franchising, spa/wellness, fitness, beauty, hospitality, or other multi-location service businesses is a plus. • Strong software troubleshooting skills, including the ability to distinguish symptoms from root cause. • Ability to investigate ambiguous issues, gather the right context, and communicate findings clearly. • Strong written communication skills, especially in ticketing systems, email, documentation, and internal status updates. • Demonstrated ability to work independently, manage competing priorities, and follow issues through to resolution. • Strong attention to detail, organizational skills, and ability to identify inconsistencies or risks. • Ability to retain and apply feedback, recognize repeatable patterns, and improve work quality over time. • Ability to learn new software applications quickly and adapt to evolving technology, processes, and business needs. • Proficiency in Microsoft Office Suite and Google Workspace. • Positive, professional, and service-oriented approach with franchisees, vendors, and internal partners. • Ability to work independently and collaboratively in a fast-paced environment.

🏖️ Benefícios

• Flexible time off and holiday schedule • Medical, dental, vision, and life insurance • Health Savings Account • Flexible Spending Account • 401K match • Monthly allowance for spend at WellBiz Brands, Inc. owned brands • Cell Phone reimbursement • Free Employee Assistance Plan